Hi George/Team,
Thanks for your reply regarding email forwarding for customer replies. While I appreciate your response, I’m disappointed there’s no built-in forwarding solution. I’ve found a potential third-party fix, but I’d need to purchase and test it to confirm.
Before proceeding, I need to confirm:

Does your platform include SMTP details and an API for transactional emails at no extra cost?
If I encounter setup issues, will support be available? AWS SES is powerful but complex, and while I’m technically experienced (20+ years managing websites, CloudFront, etc.), I’m not an IT expert. I’ve seen mixed reviews about your support—some users report frustration.
Your confirmation on these points will help me decide.
Thank you.
Sye