I understand that once you verify your sending domain you can send email from anything@sendingdomain.com using EmailIt\u0027s SMTP server settings.\u000a\u000aBut if EmailIt doesn\u0027t provide email inboxes, after our customer receives the email from us, if they reply to our email, where does it go?\u000a\u000aThank you

Thanks for your reply. The docs say to add SMTP on the Credentials page, but we can\u0027t find that page. Can you tell us where it is?

where do email replies go? | Emailit

globetrotterPLUS

Dec 12, 2025

Q: where do email replies go?

I understand that once you verify your sending domain you can send email from anything@sendingdomain.com using EmailIt's SMTP server settings.

But if EmailIt doesn't provide email inboxes, after our customer receives the email from us, if they reply to our email, where does it go?

Thank you

Founder Team

George_Dragit

Dec 12, 2025

A: Hi there,

The replies would default go to anything@sendingdomain.com, as you can still have MX records on the APEX/ROOT for your inbox provider.

If you do not have any, you can just set Reply-To header.

Helpful?

Verified purchaser

Thanks for your reply. The docs say to add SMTP on the Credentials page, but we can't find that page. Can you tell us where it is?

Founder

It has been renamed to API Keys: https://emailit.com/docs/guides/sending-using-smtp

Verified purchaser

Thanks for the quick reply. So are these incorrect?

https://docs.emailit.com/guides/sending-using-smtp

https://docs.emailit.com/guides/creating-credential

Founder

They are for our API v1 and we are transitioning to API v2 slowly, which is in Beta.

So they are both correct, just different wording.

Verified purchaser

thank you for being so responsive!

Founder

Always happy to help!