Not reliable, so initially the emails were going fine, however after some time our customers started complaining that they are not receiving email.

We later found out that we were put in onboarding pool, and they have this verification process for which they were not transparent upfront. Something like this should be in the dashboard.

Upon reaching to support, their reply was that we should test it before putting into production, which we did btw.

Product has potential, but lack of transparency breaks the trust.