Verified purchaser
Waste of time
One of the biggest issues is how unclear it is to prove legitimate opt-in subscribers.
I was migrating from another platform with a real, permission-based list and even offered to verify that through my previous provider. It still wasn’t clear what format or proof was actually required.
Instead of clear guidance, the process felt rigid and unhelpful, making it difficult to move forward even with a valid use case.
If you’re considering this, save yourself some time — come prepared with detailed proof of opt-ins (timestamps, source data, exports, etc.). Otherwise, expect delays and a frustrating back-and-forth during verification.
There’s potential here, but the onboarding and verification process need serious improvement.
George_Dragit
Edited Apr 9, 2026Hi there,
Thank you for your feedback!
We are doing our maximum to ensure a smooth onboarding and verification process. Feel free to let us know your frustrations and issues you faced during it at our [email protected]
As this is not the experience we want you to have, we still need to ensure that our platform is protected from spammers and abuse (for your own sake, as who would want to be sending from a platform that is sending spam as well, right?).
There might be a small delay in verification, as we launched the new verification process last week, and we already processed over 500 verifications! This happened as we invited all customers to get verified right away, but did not expect this large amount.
It should take at most 3 business days to get verified, even if we ask you to provide additional resources to confirm that you follow our Acceptable Use Policy (GDPR and CAN-SPAM), as we need to legally ensure you do.
With a great deal comes a great risk, and for us, that means we need to make sure that our platform is protected from abuse.