I used Emailit to send onboarding and engagement emails for our mobile app (1M+ downloads). The SMTP integration worked fine technically.

However, my workspace was permanently suspended after a compliance review. We send service-related emails to existing, paying app customers — not cold newsletters. Despite this, the vendor insists we violated their policy and refuses to reinstate the workspace. The suspension conveniently came 4 months after purchase — well past the refund window.

Ironically, the deal page literally advertises "Send transactional and marketing emails easily" — yet sending marketing emails to my own customers is exactly what got my workspace suspended.

When I tried to resolve the issue on Discord, the founder accused me of lying and providing "misleading information." No constructive path to resolution was offered — just accusations and a flat refusal.

I was never able to use my full sending volume — it was artificially throttled from the start. So the product didn't just get suspended, it never actually delivered what was promised. On top of that, the vendor can permanently suspend your workspace at their discretion with no appeal process. Not reliable for any serious email infrastructure. I'd recommend a more established provider where you won't risk losing access overnight.