Yes, Encharge is DSGVO (GDPR in German) compliant and can be used in Germany. Here’s a quick breakdown:
• We comply with the General Data Protection Regulation (GDPR), also known as DSGVO in Germany • Our infrastructure is fully hosted in EU data centers with Amazon Web Services (AWS) in Frankfurt • You can sign a Data Processing Agreement (DPA) with us, directly from your...
Q1 - Where would I find if encharge has stored my lunacal test booking successfully? I have set up the webhook ping tested and It was approved in Encharge? I dont believe Encharge is set up to get details from the lunacal booking system.Tell me Q2) Must the FLOW start with the same webhook received block that generated the webhook code I pasted in lunacal Q3)If I create more additional lunacal...
Founder Team
Daniel_Encharge
Oct 23, 2025
A: Hey! Thanks for sharing the detailed questions — really appreciate the time you’ve spent exploring Encharge 🙌
Since these are more in-depth support and setup questions, the best way for us to help is through our direct support channel.
Please reach out to us at support@encharge.io and we’ll walk you through everything step by step 💪
Thanks again! Looking forward to helping you out there.
what would I have already created prior to a Encharge flow that starts with a trigger 'Entered segment'......
I want to know if this is something I could use from the very beginning of getting a lead
Founder Team
Daniel_Encharge
Oct 4, 2025
A: When you build a Flow in Encharge that starts with the trigger “Entered segment”, the Flow will only run when a person enters a pre-existing segment that you've already created.
So to answer your question directly:
👉 Yes, you need to create the segment first before using it in a Flow.
Here’s how the setup typically works:
1/ Create your Segment Go to the Segments section and define your...
I see! So the same way I have created tags to identify where they are finding me from like particulat social media platforms...landing pages.. or in communities groups .. I must create segments...but keep that simpler..
....... is there a way I can manually enter just in case there is no signal ?
Segments in Encharge are just saved filters, so here’s a quick workaround:
1. Tag the person manually (e.g. “ManualLead” or “FromGroupX”) 2. Create a Segment that includes people with that tag 3. Your Flow (with the “Entered Segment” trigger) will now run when you apply that tag
Q: Integrations preferences- Google form - playzoo & prompted amp
Q1 Can we Hide blocks on the left like mailchimp? Q2 I have a feedback google form that has been already made by my tutor that my customers will uave to complete after attending a session . I want to send it to them by email using Encharge. Do I just paste it in ? What buttons from the panel on the left must I use .
PLAYZOO & PROMO AMP Tell me what to click in the panel so...
Founder Team
Daniel_Encharge
Oct 3, 2025
A: Hey hey!! 👋
Sounds like you’re building a really interactive experience — love that!! Let me give you some quick answers below, but since these setups can get a little intricate (especially with webhooks), the best next step is to shoot us a message at support@encharge.io and we’ll walk you through it one-on-one 🙌
Q1: Can we hide blocks on the left like in Mailchimp? Not at the moment —...
What should a flow look like in encharge that is from people who come from a TC creation.
What do I click on in each field trigger action , etc to result in them being in particular flows.
Please also tell me the point at which I should add a tag .
I'm asking so I know if the TC option cancels out the webhook trigger...and I should be using a different trigger
Founder Team
Daniel_Encharge
Oct 3, 2025
A: Hey hey!! 👋
Great question — ThriveCart setups can be super powerful when paired with Encharge Flows 🙌 But the right trigger (Webhook vs something else), where to add the tag, and which actions to use really depend on how you’re sending data from ThriveCart — and we want to make sure you get that part right.
Can you pop over and email us at support@encharge.io? Just let us know how you're...
Q: Dsvgo
Hello
Is this dsvgo conform to use in germany
Daniel_Encharge
Oct 22, 2025A: Great question 🙏
Yes, Encharge is DSGVO (GDPR in German) compliant and can be used in Germany. Here’s a quick breakdown:
• We comply with the General Data Protection Regulation (GDPR), also known as DSGVO in Germany
• Our infrastructure is fully hosted in EU data centers with Amazon Web Services (AWS) in Frankfurt
• You can sign a Data Processing Agreement (DPA) with us, directly from your...
Share Encharge
Q: Webhook -Flow - Help needed.
Q1 - Where would I find if encharge has stored my lunacal test booking successfully? I have set up the webhook ping tested and It was approved in Encharge?
I dont believe Encharge is set up to get details from the lunacal booking system.Tell me
Q2) Must the FLOW start with the same webhook received block that generated the webhook code I pasted in lunacal
Q3)If I create more additional lunacal...
Daniel_Encharge
Oct 23, 2025A: Hey! Thanks for sharing the detailed questions — really appreciate the time you’ve spent exploring Encharge 🙌
Since these are more in-depth support and setup questions, the best way for us to help is through our direct support channel.
Please reach out to us at support@encharge.io
and we’ll walk you through everything step by step 💪
Thanks again! Looking forward to helping you out there.
Share Encharge
Q: Entered Segment usage
what would I have already created prior to a Encharge flow that starts with a trigger 'Entered segment'......
I want to know if this is something I could use from the very beginning of getting a lead
Daniel_Encharge
Oct 4, 2025A: When you build a Flow in Encharge that starts with the trigger “Entered segment”, the Flow will only run when a person enters a pre-existing segment that you've already created.
So to answer your question directly:
👉 Yes, you need to create the segment first before using it in a Flow.
Here’s how the setup typically works:
1/ Create your Segment
Go to the Segments section and define your...
Share Encharge
Verified purchaser
I see! So the same way I have created tags to identify where they are finding me from like particulat social media platforms...landing pages.. or in communities groups .. I must create segments...but keep that simpler..
....... is there a way I can manually enter just in case there is no signal ?
✅ Yes, you can add people to a Segment manually.
Segments in Encharge are just saved filters, so here’s a quick workaround:
1. Tag the person manually (e.g. “ManualLead” or “FromGroupX”)
2. Create a Segment that includes people with that tag
3. Your Flow (with the “Entered Segment” trigger) will now run when you apply that tag
Q: Integrations preferences- Google form - playzoo & prompted amp
Q1 Can we Hide blocks on the left like mailchimp?
Q2 I have a feedback google form that has been already made by my tutor that my customers will uave to complete after attending a session . I want to send it to them by email using Encharge. Do I just paste it in ? What buttons from the panel on the left must I use .
PLAYZOO & PROMO AMP
Tell me what to click in the panel so...
Daniel_Encharge
Oct 3, 2025A: Hey hey!! 👋
Sounds like you’re building a really interactive experience — love that!! Let me give you some quick answers below, but since these setups can get a little intricate (especially with webhooks), the best next step is to shoot us a message at support@encharge.io
and we’ll walk you through it one-on-one 🙌
Q1: Can we hide blocks on the left like in Mailchimp?
Not at the moment —...
Share Encharge
Q: Thrivecart tier 6
What should a flow look like in encharge that is from people who come from a TC creation.
What do I click on in each field
trigger action , etc to result in them being in particular flows.
Please also tell me the point at which I should add a tag .
I'm asking so I know if the TC option cancels out the webhook trigger...and I should be using a different trigger
Daniel_Encharge
Oct 3, 2025A: Hey hey!! 👋
Great question — ThriveCart setups can be super powerful when paired with Encharge Flows 🙌 But the right trigger (Webhook vs something else), where to add the tag, and which actions to use really depend on how you’re sending data from ThriveCart — and we want to make sure you get that part right.
Can you pop over and email us at support@encharge.io? Just let us know how you're...
Share Encharge