A: Hey there! 👋

Encharge does not allow warming up old contact lists directly through our platform.

This is because sending emails to a large, dormant list often results in high bounce rates and spam complaints, which can damage your sender reputation and potentially get your Encharge account paused or suspended.

🚫 Why We Don’t Support List Warm-Up:
• High Risk of Bounces: Dormant lists typically contain outdated email addresses.
• Increased Spam Reports: Cold contacts may not remember you, leading to spam complaints.
• Protecting Your Account: High bounce or spam rates can trigger account restrictions for you.

✅ How to Ensure Deliverability Safely:
- Start with a Clean List: Only import active, engaged contacts.
- Authenticate Your Domain: Set up SPF, DKIM, and DMARC for your domain.
- Segment Your Audience: Target active and recent contacts first.
- Monitor Engagement: Regularly remove contacts who never open your emails.
- Use a Third-Party Warm-Up Tool: If you need to warm up a new domain, consider using a dedicated warm-up service before using Encharge.