We have partnered with both Sendgrid and Amazon SES — the world's most reliable cloud-based email delivery platforms.

Our sending IPs are thoroughly managed to ensure they rank high and are not listed on email blacklists.

We take a number of strict steps to ensure maximum deliverability across all accounts on the platform including a proprietary abuse prevention algorithm, ongoing account reviews, and more.

You can also verify your domain to improve deliverability even further.

❓ Are the emails sent from the Encharge servers?

Yes. All emails are sent through our managed email servers.

❓ Do I need to connect Mailchimp or another ESP (Email service provider) to send emails?

No. Encharge handles all email sending in-house.

We do have an integration with Mailchimp but it works differently – http://encharge.io/integrations/mailchimp

❓ Is Encharge GDPR compliant?

Yes. Read more here - https://encharge.gdprpage.com/

❓ Can I send cold emails with Encharge?

No. Cold outreach and unsolicited emails are strictly prohibited. Scraped, rented, or paid contact lists are not allowed.

❓ Can I use Encharge for affiliate marketing emails?

Yes, you are allowed to include affiliate links and share helpful information in your marketing emails, with some restrictions:

Do not promote affiliate offers or send messages about affiliate marketing if these offers are the primary focus of the email.

❓ Can I use Encharge for my agency?

Yes. Encharge works great for marketing agencies. You can easily switch between your subaccounts through a single master account and add an unlimited number of team members.

❓ Is Encharge going to last?

Yes. We have been working on Encharge since 2018 and have some of the fastest-growing startups like Landbot and Swipe Pages sending millions of emails per month with us.

DEAL AND PLANS QUESTIONS

❓ What is the difference between the Growth and the Premium plan?

The Growth plan will satisfy the needs of 99% of the marketers, site owners, and digital businesses out there. The Premium plan has some advanced features that would benefit SaaS companies.

❓ How are contacts distributed between sub-accounts?

The total number of contacts across your sub-accounts can’t be higher than the contacts on your license. Иf you have a 10,000-contact license and 4,000 contacts in one of your sub-account, the rest of the sub-accounts can have up to 6,000 contacts.

Having the same contact in 2 (or more) sub-accounts will be counted as separate contacts.

❓ What happens if I add more contacts to my account than the total number allowed by my license?

Contacts over your license limit won’t be created in Encharge.

❓ What are the Site tracking API events?

Page visits to your website and events sent from your app to Encharge through the API.