A: Thanks so much for the thoughtful question, Jing 🙏 and no worries—happy to break it down for you in detail! I really get how important clarity is, especially when deciding between keeping or refunding a deal. Let’s go through your list one by one:

✅ Included in the AppSumo 2025 LTD (all tiers):

• User Profiles – Yes! Every contact has a profile with detailed activity logs, emails sent, tags, segments, and more.
• User Segments – Yep! You can create dynamic segments based on contact properties, email activity (like opened/clicked), tags, and more.
• Behavior Emails – Yes! You can send emails based on behavior like “Opened a specific email” or “Clicked a specific link”.
• Broadcasts – 100% included. Great for newsletters and announcements.
• Personalization – Included! Use custom fields like first name, company, etc., in your emails.
• Company Profiles – Yes, available on all tiers! These show you which contacts belong to the same company and give you a bird’s-eye view of their activity.

🚫 Not included in the 2025 AppSumo LTD (Growth plan):

• Events management / Event-based segmentation – This is part of our Premium plan only. It’s blocked for 2025 LTD users. If you need to segment based on custom events from your app or site (like “Signed up” or “Upgraded”), that won’t be available in this deal.

We totally understand that can be a dealbreaker depending on your use case. The good news is, for most email-based and CRM-style automations, what is included gives you a ton of power—and you can always upgrade later with a 50% discount on our subscription plans if you ever outgrow what’s offered in the LTD.

Here’s what this deal does give you:

• Unlimited emails 📩
• Advanced automation flows
• Unlimited team members
• Segmentation (non-event-based)
• Forms builder (native forms!)
• Email verification
• Personalization
• Broadcasts + behavior-based email triggers
• All non-premium integrations

So you’re getting enterprise-grade email automation at a one-time price... even if a few high-end features are gated.

Hope this clears everything up!! If you’re still unsure, feel free to reply here and I’ll walk through your specific use case. And hey—no hard feelings either way. We just want happy users who feel confident in their decision 🙌🙌