A: Hey Samdudu, thanks for raising this — totally fair feedback 🙏

We hear you. Support has definitely been slower than we'd like during parts of the AppSumo campaign. That’s on us.

To clarify:
We do offer human support via email at support@encharge.io
, and we aim to reply within 24 business hours (often faster). We don’t currently offer live chat or phone support — but every message is seen by our small team (I’m one of the new owners since 2025, and I personally reply to many).

That said, we’re actively improving our systems based on feedback like yours. We’re also planning better onboarding resources to help fill that gap between automation setup and hands-on help.

Totally understand if this gives you pause — AppSumo’s generous refund window is there for a reason — but if you’re still curious, we’d love a second shot to show you the value. We’re committed to building something long-term, and feedback like yours helps us get better 🙏

Let me know if there's anything specific I can help with here!