Encharge Reviews

Customer service seems to be powered by robots (and 'Help' on the actual platform doesn't work at all), which can't even tell the difference between a new and ongoing conversation, even though you've replied to an email chain.

When people's campaigns, timelines and whole business relies on this software to work and you spend days trying to get human help (I'm still waiting) - that's a very big drawback.

ThriveCart integration doesn't seem to be working. and I resorted to posting on here since I've now been waiting 3 days for a response and update on the issue. Can't face another robot telling me it needs more info to know what I'm talking about.

I connected it using a receive webhook with a store that supports webhooks, and everything works flawlessly. The integration is based on JSON data, which gives full control and makes the whole automation fast, stable, and reliable.

A huge advantage is the tagging system. It handles both main product purchases and order bumps perfectly, assigning tags based on the incoming JSON data. This allows very precise automation depending on what exactly the customer bought.

I’m genuinely impressed with this tool. It’s built for real-world use cases, not just basic email marketing. Definitely worth buying outright instead of paying endless monthly subscriptions.

Pros: ✅

🔵 Read my Full Review Here:

https://nimb.ws/qZD1bV8

Extremely Intuitive and User-Friendly Interface:

The interface is simple and friendly, so I do not feel lost even when building large flows. Everything is laid out clearly with drag-and-drop ease, making complex automation feel approachable.

Powerful Segmentation and Targeting:

The segmentation and behavior tracking are powerful, which let me send very targeted messages instead of generic blasts. This makes my emails more effective because they feel personal.

Advanced Analytics for Funnel Performance:

The analytics give me deep insights into funnel performance that I could not get with simpler tools like Flodesk. I can see exactly where people drop off and what is working.

Beautiful Email Design Without Coding:

Creating beautiful, professional emails is easy with the drag-and-drop email builder. I do not need design skills or HTML knowledge to make branded emails that look great.

Smooth Migration from Other Platforms:

Moving from other tools feels smooth because of the way contacts and automations can be re-created and organized. The platform makes it easy to import my existing contacts and rebuild my workflows.

Encourages Legal and Ethical Email Marketing:

The tool actively encourages legal use of marketing emails with built-in compliance features. This helps me stay on the right side of regulations without extra work.

Generous Referral Program Bonus:

The referral program offers an extra 1,000-subscriber allowance when you recommend a friend. This adds real value for growing email lists without paying extra.

Works Effortlessly Right Away:

The platform works effortlessly from day one without a steep learning curve. I could start building workflows and sending campaigns within hours of signing up.

Cons: ❌

🔴 Read my Full Review Here:

https://nimb.ws/qZD1bV8

Limited Native Integrations:

Some important tools do not have direct, native integrations, so I often have to rely on External Automation or webhooks to connect everything. This means more setup time and potentially extra costs.

Basic Form Features:

The built-in form options are quite basic and do not support things like tag-based opt-ins or using images inside the forms, which limits what I can do without extra tools. I have to use external form builders for advanced lead capture.

Occasional Delays and Slow Updates:

There have been reports of occasional email sending delays and slow handling of small feature requests in the interface, which may bother people who expect quick changes on minor details. Small improvements can take months to roll out.

The platform is feature-rich, and caters to most of the basic email marketing needs. Creating new emails is straightforward, and the interface is quite user friendly, too.
However, I found myself spending more time in Encharge than in other platforms due to some lacking features that, when added, will make email editing much, much faster.

Suggested Features: ability to create and save custom multimedia blocks that can be saved and used easily. For Example: footers (text, image, and social links combined) are reused across emails, so making them easy to repeat makes sense across many, many use cases.

Additionally, using \ or / to bring up commands like adding variables, text, or other block content (similar to Notion) would make editing emails faster.

Combo of the two = able to insert a frequently used block (like footer, company logo or even small campaign advert) MUCH more easily across emails.

Adding those features would make this 5 tacos, hands down.
Still: a very solid buy.

Our experience with Encharge has been frustrating and unproductive. The support system relies heavily on AI-generated responses, which often miss the mark entirely. It took five separate attempts just to receive a relevant reply—an unacceptable delay when your business depends on timely and effective email communication.

The platform appears to be responsive only during promotional or sales periods, leaving users without adequate support when it's most needed. More concerning is their rigid and unclear policy enforcement: even when emailing contacts who have publicly and explicitly consented to communication, Encharge may still flag your campaigns as violations. They do not seem to distinguish between cold emails and legitimate outreach to opted-in recipients [GDPR/unsubscribe options].

Worse, they may freeze your account and demand detailed business disclosures, which can be particularly burdensome especically when a bootstrapped startups starts policing. This level of scrutiny, paired with inconsistent support and unclear guidelines, makes it difficult to operate confidently on the platform.

If your business relies on email marketing, I would strongly advise exploring more transparent and responsive alternatives.