Encharge Reviews

The platform is feature-rich, and caters to most of the basic email marketing needs. Creating new emails is straightforward, and the interface is quite user friendly, too.
However, I found myself spending more time in Encharge than in other platforms due to some lacking features that, when added, will make email editing much, much faster.

Suggested Features: ability to create and save custom multimedia blocks that can be saved and used easily. For Example: footers (text, image, and social links combined) are reused across emails, so making them easy to repeat makes sense across many, many use cases.

Additionally, using \ or / to bring up commands like adding variables, text, or other block content (similar to Notion) would make editing emails faster.

Combo of the two = able to insert a frequently used block (like footer, company logo or even small campaign advert) MUCH more easily across emails.

Adding those features would make this 5 tacos, hands down.
Still: a very solid buy.

Our experience with Encharge has been frustrating and unproductive. The support system relies heavily on AI-generated responses, which often miss the mark entirely. It took five separate attempts just to receive a relevant reply—an unacceptable delay when your business depends on timely and effective email communication.

The platform appears to be responsive only during promotional or sales periods, leaving users without adequate support when it's most needed. More concerning is their rigid and unclear policy enforcement: even when emailing contacts who have publicly and explicitly consented to communication, Encharge may still flag your campaigns as violations. They do not seem to distinguish between cold emails and legitimate outreach to opted-in recipients [GDPR/unsubscribe options].

Worse, they may freeze your account and demand detailed business disclosures, which can be particularly burdensome especically when a bootstrapped startups starts policing. This level of scrutiny, paired with inconsistent support and unclear guidelines, makes it difficult to operate confidently on the platform.

If your business relies on email marketing, I would strongly advise exploring more transparent and responsive alternatives.

I switched from Flodesk to this because I was struggling to understand my funnel performance without more advanced analytics and personalization on each step. So far, I love it! Everything is very intuitive and easy to build and the customization for the flows is amazing. Beautiful emails are also really easy to build with the drag and drop builder. The forms are a bit primitive right now and lack some features that I'd really like to see (options to opt into specific tags/segments and including images with forms), but as the software matures, I'm sure those will be added. Very happy customer so far.

I ran my first Email blast and was nicely surprised with all the features this application has. I also like that the tool encourages legal use of marketing emails.

I alter all the original review before. Here’s the new review:

Their customer service is terrible. They have never replied to my email!!! As a long-term career development tool, this is the most unacceptable aspect. The other reason is I was lied by the good reviews. Actually, they will ask you to leave review and give you 1000 subscriber quotas, which leads to those reviews appearing to be a positive review on the surface.