Question 1

How do I verify my email sending domain in Enginemailer?

Accepted Answer

To verify your email sending domain in Enginemailer, follow these steps:

1. **Validate Your Email Address**:
   - Navigate to Account Settings > Domain Verification.
   - Click 'Add Domain' and enter your domain name (e.g., example.com) without 'http://', 'https://', or 'www'.
   - Click 'Add Domain' and then enter an email address under that domain.
   - Click 'Send Validation Email' and confirm the validation through the email sent to you.

2. **Add DNS Records** (optional but recommended for better deliverability):
   - After adding your domain, go to Account Settings > Domain Verification.
   - Click on your domain to open the Domain Settings page.
   - Copy the provided DNS records and add them to your domain provider’s DNS zone editor or cPanel.

3. **Complete Domain Verification**:
   - After adding the DNS records, return to the Domain Settings page.
   - Click 'Check DNS Records Now'.
   - Once the DNS records are correctly set up, your domain will be successfully verified.

Question 2

How can I import my email subscriber list into Enginemailer?

Accepted Answer

To import your email subscriber list into Enginemailer:

1. **Import Contacts**:
   - Upload your subscribers from a CSV or TXT file.
   - Synchronize them using Google Spreadsheets or REST APIs.

2. **Field Data Mapping**:
   - Enginemailer recognizes data fields during the import process and helps you map them to your custom fields.

3. **Remove Duplicate and Bad Emails**:
   - Enginemailer automatically removes duplicates and invalid email addresses during the import process.

Question 3

What are Enginemailer's capabilities for integrating with other systems?

Accepted Answer

Enginemailer offers integrated email APIs that allow you to:

- **Synchronize Subscriber Information**: Automatically update your subscribers' information based on events or triggers from your source system, eliminating manual import processes.

- **Send Transactional Emails**: Send real-time emails triggered by specific actions or events, such as new user signups, purchases, or abandoned carts.

- **Email Campaigns Integration**: Automate your email campaigns directly from your source system, enabling you to create, send, and track campaigns using ready-made APIs.

Question 4

How can I enable email notifications for campaign activities in Enginemailer?

Accepted Answer

To enable email notifications for campaign activities in Enginemailer:

1. **Create a Notification Group**:
   - Go to 'Manage Account' > 'Notifications'.
   - Click the 'Groups' tab and then 'Add Group'.
   - Enter the group name, description, and the email addresses of users to receive notifications.
   - Click 'Create'.

2. **Turn On Notifications**:
   - In the 'Notifications' section, tick the checkbox next to the campaign activities you want to receive notifications for.
   - Select at least one notification group.
   - Click 'Save'.

3. **Override Global Settings for Specific Campaigns** (optional):
   - Select a draft campaign.
   - Go to Step 4 (Send) of the Campaign wizard.
   - Under 'Campaign Settings', you can turn on or off notifications and select different notification groups as needed.

Question 5

What are email autoresponders in Enginemailer, and how can I use them?

Accepted Answer

Email autoresponders in Enginemailer allow you to send pre-built email sequences over time to build relationships with customers. You can:

- **Create Unlimited Email Sequences**: Build a series of pre-written emails to deliver information strategically, such as welcome series, educational series, or product awareness series.

- **Set Up Automated Triggered Email Sequences**: Define different trigger points to ensure each subscriber receives relevant and timely information based on their behavior and interests, such as when a new subscriber signs up for a form.

Question 6

How do webhooks work in Enginemailer, and how can I configure them?

Accepted Answer

Webhooks in Enginemailer allow you to receive real-time notifications whenever an event occurs, enabling you to keep your app in sync. To configure webhooks:

1. **Access Webhooks Settings**:
   - Go to 'Domains' > select your verified domain > 'Webhooks'.

2. **Set Up Webhooks**:
   - Enter the callback URL for each event you want to monitor (e.g., Delivery, Bounce, Open, Click, Unsubscribe, Spam-Complaint).
   - Click 'Test URL' to check if the provided URL is working.
   - Save the URLs and ensure the webhook is enabled.

Enginemailer will post JSON data containing necessary details to the specified URL every time the event occurs. Ensure your system responds with a status code 200 or 'OK' to confirm successful delivery.

Question 7

What types of custom fields can I create in Enginemailer?

Accepted Answer

In Enginemailer, you can create the following types of custom fields to store subscriber information:

- **Text**: For general questions; supports autocomplete.
- **Longtext**: For fields requiring long responses, typically spanning multiple lines.
- **Dropdown**: A drop-down list with options you define; the sequence of options can be re-positioned.
- **Checkbox**: Used to select single or multiple options; the sequence of options can be changed.
- **Numerical**: For any numbers, such as ID number or age; supports unique values.
- **Date**: For displaying dates; a date picker will be used; supports date range.
- **Phone**: For displaying international contact numbers; requires setting a default country code.
- **Address**: For displaying full addresses, including postcode and country.

Question 8

How can I personalize my email campaigns using dynamic content in Enginemailer?

Accepted Answer

To personalize your email campaigns using dynamic content in Enginemailer:

- **Merge Tags Personalization**: Incorporate merge tags such as recipient names, promo codes, subject lines, and call-to-actions to customize your email campaigns for each customer.

- **Dynamic Variable Submissions**: Create dynamic variables to personalize notifications from your preferred backend system.

- **Spam Compliance**: Use special links to comply with email best practices, such as updating business profiles and allowing recipients to unsubscribe.

	License Tier 1	License Tier 2	License Tier 3	License Tier 4
Emails per month	12,000	25,000	75,000	200,000
Unlimited subscribers
Unlimited online and pop-up forms
Unlimited landing pages
Third-party integrations
Multiple users access
Audit trail
Logo removal
No daily limits
Delivery monitoring
Priority sending

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