Q: Are there currently SSL certificate issues affecting Ethos-hosted brandbooks or related domains?
I recently noticed browser security warnings suggesting that an SSL certificate may be missing or misconfigured. Could the Ethos team confirm whether there are any known SSL certificate issues at the moment?
If so:
1. Which domains or services are affected? 2. What is the expected timeline for resolution? 3. Are user data, custom domains, or published brandbooks impacted in any way? 4. What is...
I recently purchased an Ethos code, but I am unable to redeem it. Whenever I try to activate the code, the redemption process does not complete successfully.
Could you please help me activate my account or manually apply the code if needed?
I purchased this deal, but the redemption page was a mess and it didn't work. I have sent two emails to the email you indicate bellow in other comments but I haven't gotten a reply, can you please come back to me?
Founder Team
brianmfriedman
Jun 5, 2026
A: Hi Ubuntu,
Can you please email [email protected] if you're still having issues? We'll take a look and get your account set up as quickly as possible.
Thanks for your patience, and we'll keep an eye out for your email.
When someone gets an invite to a public brand identity, and white label has been set up and activated, is there Ethos branding on the login screen?
In other words, besides the backend, can it be set up so that clients don't see any Ethos branding?
Founder Team
brianmfriedman
Jan 28, 2026
A: Hey Sixfootgeek,
If you invite someone to a public Brand Showroom, they won’t see any Ethos branding or a login screen as long as whitelisting is set up. It will feel like a fully branded, client-facing experience.
If you invite a client to join your Ethos account as an editor, they will see the Ethos platform and branding, since that gives them access to the backend.
Hi Brian, I’m assuming this is a bug in the redeeming. Can you confirm if I need to pay $126 dollars after buying the lifetime deal? As if this is the cast you need to update the promotion.
Please provide a clear response. I need to know if you have lied on the promotion. Is the deal correct on the the $58 lifetime deal. Or is this false and misleading. Answer the question.
On our AppSumo page, there are currently 4 codes available for $116, which unlock Ethos Enterprise LTD. You can email us at [email protected] with the promo you applied, and we’re happy to confirm it with AppSumo as well. AppSumo occasionally runs additional promos that can bring the price down even further.
Q: Are there currently SSL certificate issues affecting Ethos-hosted brandbooks or related domains?
I recently noticed browser security warnings suggesting that an SSL certificate may be missing or misconfigured. Could the Ethos team confirm whether there are any known SSL certificate issues at the moment?
If so:
1. Which domains or services are affected?
2. What is the expected timeline for resolution?
3. Are user data, custom domains, or published brandbooks impacted in any way?
4. What is...
Share Ethos
Q: Unable to Redeem My Code
Hello Ethos Team,
I hope you're doing well.
I recently purchased an Ethos code, but I am unable to redeem it. Whenever I try to activate the code, the redemption process does not complete successfully.
Could you please help me activate my account or manually apply the code if needed?
brianmfriedman
Jun 23, 2026A: Hi Saurabh,
Can you please email [email protected] for more help?
Thanks,
Brian
Share Ethos
Verified purchaser
Hello, is anyone available to help me?
Verified purchaser
You there brianmfriedman sir?
Verified purchaser
Hey anybody help me to activate my codes?
Q: How to redeem the codes?
Hello 👋🏼
I purchased this deal, but the redemption page was a mess and it didn't work. I have sent two emails to the email you indicate bellow in other comments but I haven't gotten a reply, can you please come back to me?
brianmfriedman
Jun 5, 2026A: Hi Ubuntu,
Can you please email [email protected] if you're still having issues? We'll take a look and get your account set up as quickly as possible.
Thanks for your patience, and we'll keep an eye out for your email.
Thanks again,
Brian
Share Ethos
Q: Whitelabel Question
When someone gets an invite to a public brand identity, and white label has been set up and activated, is there Ethos branding on the login screen?
In other words, besides the backend, can it be set up so that clients don't see any Ethos branding?
brianmfriedman
Jan 28, 2026A: Hey Sixfootgeek,
If you invite someone to a public Brand Showroom, they won’t see any Ethos branding or a login screen as long as whitelisting is set up. It will feel like a fully branded, client-facing experience.
If you invite a client to join your Ethos account as an editor, they will see the Ethos platform and branding, since that gives them access to the backend.
Thanks,
Brian
Share Ethos
Q: Why am i being Charged $129
I purchased tier 2. Why am i being charged $129
brianmfriedman
Jan 8, 2026A: Hey Josh,
Can you email us at [email protected]? We can then look into your account and process a refund.
Thanks,
Brian
Share Ethos
Verified purchaser
Hi Brian, I’m assuming this is a bug in the redeeming. Can you confirm if I need to pay $126 dollars after buying the lifetime deal? As if this is the cast you need to update the promotion.
Hey Josh, The LTD is a one time purchase. You won't need to make anymore payments in the future. Thanks, Brian
Verified purchaser
Please provide a clear response. I need to know if you have lied on the promotion. Is the deal correct on the the $58 lifetime deal. Or is this false and misleading. Answer the question.
Hey Josh,
On our AppSumo page, there are currently 4 codes available for $116, which unlock Ethos Enterprise LTD. You can email us at [email protected] with the promo you applied, and we’re happy to confirm it with AppSumo as well. AppSumo occasionally runs additional promos that can bring the price down even further.