EWWW Image Optimizer Questions

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Q: Hi, I just purchased the plugin and for testing purposes first I installed it on an staging site, activated Easy IO and ....

My main problem at the moment is that for unknown reason lazy load doesn't work. I already purchased Wp compress and Shortpixel as well, and have the same problem plus those plugin don't resize images on the fly properly and I always have this issue when I test my website using Pagespeed insight.
I purchased this plugin , thinking this would have no those problem. Could you please tell me what's the reason lazy load doesn't work?
When I don't use any IO plugin , lazy load works fine with my current Theme.

Nima30223Jul 5, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 14, 2024

A: Hi Nima,
If you haven't already, please email our support team, and we'll look into it. The Q&A section here isn't for product support (https://appsumo.com/user_etiquette/).

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Q: Hi Shane, hope you don't get bored answering our questions.

This plugin has proven to have a tremendous impact on website performance, its score from E to A is truly magical, but that's only in desktop mode.

Some of my Clients complain about no improvement at all in mobile mode, in Gtmetrix or on google pagespaed mobile mode score is still bad. Do you have a solution?

I would definitely give 5 tacos for the Ewww + Swiss Performance.

HamamismeJul 6, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi hamam93,
That's great to see those kinds of results on desktop, but definitely somewhat unexpected with mobile. I want to note that scores don't always tell the whole story. You might have a page that's quick to load, yet the simulation from the testing sites might say otherwise.
The first thing I would do in a case like that is do real testing. Load the page on your phone, and see how it loads. If you're seeing something different than the test results, get a second and third "opinion". Run it on a friends device, have the client time it on their phone, or even a few phones.
But, if the results on the phones line up with what the testing sites say, then we need to find out why, and that's a question for our support folks to handle, so shoot an email over to support at ewww.io.
Or you can email support even if you just want us to double-check that it's loading okay on a mobile device, and we'll see if we notice anything amiss.

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Q: Hi, I just purchased Tier 2.

However, in the next couple of days I might upgrade to Tier 3. How can I upgrade?
Also could you please add compability to Zion Page Builder if your Plugin is not campatible? Zion Page Builder is currently on AppSumo too.
Thanks

ThortiJul 6, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi Thorti,
You can upgrade at any time before the deal ends by going to My Products in your AppSumo account. You'll see an actions list that will include Change Plan next to the EWWW Image Optimizer.
I've never tested Zion, but if you run into any trouble, we'll be happy to work with you to sort out any issues.

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Q: Hello, 1.

Does SWIS only work locally or does it also use the CDN?

2. You sell 2Tb/month in Tier 3, but by default we are blocked at 100k!

You explain in this section that you have to ask for an extension each time. For the Agencies, this is counter-productive (even for a private individual). This process should be made transparent and automatic. For example, detect an abusive use and block it for 15 minutes in an atomic way. This way you don't punish all users and get less work for your team.

3. To remove the mark: if I understand correctly, you can ask how to do it and you even propose a small drop-in/mu-plugin, but why not propose this plug-in directly (what a waste of time)?

4. Nothing specific about monthly plans / add-ons dedicated to sumo-lings?

5. How can we limit the bandwidth depending on the domain (essential for an agency)?

Thanks for your answers.

6f704078a2504e8fb30647bd53f139b4Jul 1, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 14, 2024

A: 1. SWIS works whether your resources are local or remote (on the CDN), but off-hand the JS/CSS minify options are the only ones where that would come into play, and the Easy IO CDN minifies them anyway, so you're double-covered.
2. Those are two entirely different limits. Bandwidth is only limited on the Easy IO CDN. The soft quota is for the Compress API (used for local compression). And as you've no doubt seen me mention, the soft quota is just a speed bump, that we raise until we find your "normal". Once it's high enough, it stays there, and doesn't need to move again. That is, unless you keep setting record months, and then "Hurrah for you and your agency!" :)
There's no punishment here, if you already know you have 300k images to optimize, shoot us a note when you get started, and we'll bump it, takes us like 30 seconds to do :)
3. If you'd like us to include something like that directly in the plugin, you're welcome to suggest it: https://feedback.ewww.io
4. Sorry, we do not have specifics yet on that. If you purchase now, and go over 2TB, you're covered by overage protection until we have something specific for Sumo-lings.
5. Please see (and possibly respond to) my post here: https://feedback.ewww.io/b/features/p/client-subaccount-use-limits

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Q: Hello, can I buy the level 1 license and then, if everything is fine, move on to the level 2 or 3 license?

patomiJul 2, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi @patomi,
You can certainly do that! Do make sure you use the upgrade/downgrade functionality on your AppSumo dashboard, rather than purchasing new "codes".

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Q: 1.

what CDN do you use?
2. Can I use this for non-WordPress websites?
3. I use Cloudflare free and WP-Rocket, does EWWW work well with these 2?

tampanJul 6, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi tampan!
1. We use BunnyCDN to power the Easy IO "edge".
2. You can definitely use it for non-WordPress sites, though we don't have any direct integrations outside WP. You can request other platforms, or use our PHP tools to build your own:
https://github.com/nosilver4u/ewwwio-silo
https://github.com/nosilver4u/ewwwio-php
3. Indeed EWWW IO does work well with both of those, and we work with the WP Rocket team periodically on any compatibility issues that arise. *Though I'd recommend trying out the SWIS Performance plugin included with this bundle, you might not need WP Rocket anymore.

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Q: Hi Could I limit or allocated the bandwidth based on sites like shortpixel?

It's would be more fair usage for us as agency web developer to control the bandwidth based on sites use case per month

Thank you

IzzulJul 6, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: We don't currently allow setting allocated bandwidth limits, but you can comment on the feature request here: https://feedback.ewww.io/b/features/p/client-subaccount-use-limits
--do make sure to read my reply there, as it's an important consideration when limiting CDN bandwidth.

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Q: Hi!

I currently use Cloudways and it includes a CDN.

What would be the benefits of this VS Cloudways and their optimization on WP sites? :)

Thanks!

beta42Jul 5, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi goodguyfelipe!
Cloudways is a great host, and I'm sure their CDN performance is probably pretty good (not sure who they partner with, or if they built their own). The biggest difference with our Easy IO CDN is that you'll get image optimization built-in, so every asset (even JS/CSS) gets compressed automatically.

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Q: Hello Gumlet has a very nice "analyser".

You input a website and get detailed report like below showing what exactly are the optimisations that would be done on the website.

https://www.gumlet.com/analyzer?report_id=60e369d68cec5bbc90c5f7c6&submitted_url=https://stmm.in

Is it possible to have similar feature with ewww so We can check how will we benefit with it. Of course We can try it Ourselves but this saves time. Thanks

SanchitGoyalJul 5, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: While I agree that's a slick sales tool, we don't have plans to build our own testing service. There are plenty of available options to tell you if you need to optimize your images, like Pagespeed Insights, GTmetrix, WebPageTest.org, and others. If you see room for improvement on your images, EWWW IO can make your site faster.

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Q: The Bulk Optimize option states that there are 50000 sign-offs available while the Appsumo plan says unlimited.

Did I misunderstand something?

GalysJul 5, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi Gayle,
That's a common question, which I addressed in my pinned post. We also cover the "soft" quota in greater detail here: https://docs.ewww.io/article/101-soft-quotas-on-unlimited-plans
If you have further questions on it, just shoot an email to our support team and we'll help you out!

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Q: I have purchased this deal and everything is working smoothly but there is one thing I am wondering.

Basically one of my old sites currently uses W3 Total Cache and Shortpixel for image compression. Under W3 total cache, I have linked my personal Bunny CDN account which I have paid for. This means all images, but also CSS, JS and theme files are all served by CDN.

Is it possible to take advantage of your Easy CDN to also handle these files? I know images will be delivered by Easy CDN, but I also want to take advantage of a CDN for CSS, JS and theme file delivery.

maxmugenJul 5, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi maxmugen,
Glad to have you on board! The Easy IO CDN will definitely let you deliver JS/CSS (and more). Look for the Include All Resources option in the EWWW IO settings--it usually gets enabled by default. Once that's enabled, be sure to disable the CDN function in W3TC.

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Q: Hi The deal mentions a 'Custom Domain'.

What exactly does this mean. I cant find any further information on this feature.
Thank you

info3827PLUSJul 4, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: With the Easy IO CDN, we give you a randomly generated domain name, like easdifhwe38.exactdn.com. But if you'd like to have your images delivered from a domain like cdn.my-awesome-site.com, that's what custom domains is for. You can set it up from your account/site management page after you register a site with us.

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Q: Hello, I have got couple of questions: 1) How does the unlimited image works with this offer?

And what is the difference between purchasing Compressor API credits? For example: If I buy 25K API credits, for $50, it lets me optimize 25K images. But here, if I buy the tier 1, paying $49 one time payment, it will let me optimize unlimited images, every month, for the rest of my life (or the life of the plugin, I guess)?

2) I have an account on ewww.io - I bought some Compressor API. Does that mean, I am not eligible for this deal? If I am ineligible, then can a friend of mine purchase the deal, and share me a license?

By the way, thanks for the great image optimization plugin. I have run test on most of the available image optimization plugins, and EWWW worked best for me :)

Thanks.

nrsJul 4, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: HI @nrs,
Great questions!
1. Indeed, you get to optimize all your images for life via the Compress API.
2. However, you'll need to use a different email than the one you already use, since this offer is not for existing accounts.

Take care!

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Q: I use RSSfeeding sites.

Therefore automatically images get uploaded. Can I make EWWW resize them automatically?
BTW I don't need the original size, can I set an order to be deleted the original images in a website?

O_GPLUSJul 4, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: That's something we've worked with in the past, and if you're doing that on WordPress, it's highly likely images will be auto-optimized, though we have various hooks and functions you can use to build a custom integration.
We do also have a tool to remove the originals if you have a bunch of pre-scaled images from WordPress resizing them down to 2560. It's built-in under Tools->EWWW Image Optimizer.

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Q: Hi, your solution looks great.

I have a question. If my client decode to leave my service, what should I do?
I don't want to let him keep using my this product of course(so do i need to unistall through plugin?) And I have to deliver/love the site with the original photos (so how they return in original size?).

I need the answer so I will know if I purchase and how many codes.

O_GPLUSJul 4, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: The best solution is to just remove the plugins, though you can also revoke their access from your account. Do be careful of doing such a thing for the Easy IO CDN though, that's going to break their site, so removing the plugin is always the best option (or just disable the premium features so they can continue using free mode).
We don't have a bulk restore function, so you would want to use your own backups if they asked you to restore the originals.

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Q: Hi, I would like confirmation from Ewww that Custom CNAME options are available for current offer by Appsumo.

Thank you. I know it is there but want some confirmation :D

Hello-userJul 4, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Yes, custom CNAMEs are included with all tiers.

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Q: I would like to buy tier 3 and was wondering if this is good for agency usage?

For example, can i monitor my clients sites as well as their usage and disable access to the plugin etc anytime?

plurkstarJul 4, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: You can definitely use any of the tiers for agency usage, though tier 3 would give you the most room to grow. You can view all bandwidth and API usage from your account dashboard, but we don't disable the plugin remotely ever. That said, you can set quota limits on the API usage, but you get unlimited credits anyway, so that's not usually an issue with unlimited plans. Nuking someone's CDN remotely ought to be avoided if at all possible (because it will completely break their site), but it is possible to do so if you need.

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Q: Hello I am looking for a tool that can optimise images - but the images are not necessarily on my website.

Can this tool optimise images before they are inserted onto a website?

srobsonJul 3, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: If you have PHP and a command-line from which to run it, you can use our SILO tool: https://github.com/nosilver4u/ewwwio-silo
Our software is mostly focused on optimizing images once they are on your site already.

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Q: hi, thanks for bringing a great deal.

ewww image optimization etc is well known and is great so no confusion about that. i wanted to know if using swis plugin takes away the need to use wprocket or similar plugins like that. is it good enough on its own and does it also serve html,CSS etc via cdn .
Thanks

sachin2181Jul 3, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi @sachin2181,
We don't use any performance plugins except SWIS on our own sites, though you can continue using plugins like WP Rocket if they are working well for you. The Easy IO CDN service allows you to deliver images and all assets: JS, CSS and more.

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Q: hey quick question, are you compatible with Brizy builder and flatsome theme/ux builder?

These are what I use for my sites. Brizy is very slow on mobile and i recently full stacked wpcompress on here however it slows down the site and also causes broken images randomly. I would like to switch to EWWW and full stack it.

Thanks!

Ryan584PLUSJul 3, 2021
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Founder Team
Shane_EWWWIO

Shane_EWWWIO

May 15, 2024

A: Hi @ryan584,
While I haven't tested those builders myself, I do know we've had folks using Flatsome that also use EWWW IO. With over 900k sites, I'm sure we probably also have folks using Brizy, and we have no known issues with any page builders at the moment.
Rest assured, if you try EWWW IO and do find any issues, we'll fix any bugs on our end.

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