Why does support not reply to messages anymore? | Fable | AppSumo

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Q: Why does support not reply to messages anymore?

No replies since december 2024. What is going on?

MilliceoPLUSMar 2, 2025

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Jamie_LondonPLUS

Posted: Mar 5, 2025

took about 36 hours for my reply, but i can confirm that they are in fact replying

Posted: Mar 5, 2025

I've been waiting for over 2 months with multiple followups from me

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Anybody else suffering the same and been able to reinstate their account to full access?
I have a lot of problems: when I record a tutorial, as soon as I switch from one Chrome tab to another, the recording seems to continue, but then when I finish, I realize that it has only recorded the first Chrome tab. Additionally, the manual editing is extremely complicated. Since, as I mentioned, Fable does not record the tutorial when I switch from one Chrome tab to another, I have to take a photo of every single step (with another app) in each tab, then I have to manually upload the images, but there's no bulk upload, so I have to do it one image at a time. Every time I add a screenshot in the editing, it comes with the central instruction box, so I create an instruction box for the element I need, but Fable generates a copy of that screenshot with the box I need, so I have to delete the previous screenshot with the central box.
I wrote an email to Fable's support department but only received an automatic feedback message. But after these 3 my account has not been overcome and no longer received any feedback email. - Looking forward to responding.
I tried twice to create the same demo and it failed both times. I’m using Chrome on a Mac M2. Is there a reason why I should try again? Otherwise I will request a refund, but it seems that the software is highly recommended, but it didn’t work for me.

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