The product is great, but I had so many issues using it.

First, the AI credits were deducted from my account even though there was an error in generation and nothing was generated. The team said it's refunded, but it's not.

Second, although the demos are great, half of the time it doesn't work at all. The HTML doesn't render correctly. I asked for support, and the responses I get didn't help at all. They told me to re-record the demo, but when I did that the images on the website doesnt render correctly. The webp/png showed up with black backgrounds. The team showed little to no care.

I pinged both the support channel on the website and through email multiple times.

This product could have been great. I thought it was going to be great. But I faced issues and the team completely ignored me. Might ask for a refund soon if they still continue to ignore my requests for help.

Edit:
- The team responded to my first query, and ignored the follow up issues/queries until I wrote this review.
- They said I can't record on my local environment (even though the recording works properly sometimes and sometimes it doesn't, but they didn't clarify why that's the case.), and that's why I re-recorded it on the HTTPS / deployed version. That gave me the issue with the images where it had a black background on images that had transparent background. The team did not get back to me on this.
- They brushed off the credits issue where I paid $6 extra to buy Quilly credits and it got an error (nothing was generated. I had to manually do everything) but then I didn't get any credits back.
They said I did, but I didn't, and they ignored the issue.