sleepyheadQ: Failed to Instant Embed
I am using WordPress and Divi 5 Builder. I have tried many times to embed the widget in different ways. I have also cleared the cache on my hosting, WordPress, and used an incognito browser, but the website is still not verified. I already followed the instructions here: https://help.facepop.io/getting-started/embedding-the-widget/, but nothing has changed.
I bought Tier 5 and planned to offer Facepop as a white-label service in my agency. However, with issues like this, my future clients will have the same experience, and this SaaS feels broken.
If I don’t get a helpful reply to this comment, I will definitely leave a 1-star review and request a refund immediately.
Fatos_FacePop
Mar 7, 2026A: Hello there, I apologize for the inconvenience. We will get this sorted right away!
Since I can't see your e-mail address from this comment here, I've alerted support any embedding issues that pop up in our inbox to receive priority.
Our support inbox is [email protected], please send an e-mail and we will help you out!
Hi there!
Good news, I've managed to connect your appsumo account to your account that you have with us at FacePop, and I've verified your domains!
It seems the issue was using "www" beforehand! I apologize for the inconvenience again, just go ahead and configure your widgets to show via: https://app.facepop.io/facepop/instant-embed
Also, don't forget to reach out to our helpful support!
Hi Fatos, thanks for the quick response and for fixing the problem. I had already tried removing "www," but the issue persisted. Since the instructions say to enter "www," I suggest removing that part to avoid confusing users and prevent mistakes. Can we have a Zoom meeting? I want to discuss the correct configuration for my future clients.
Hi there! Happy the problem is fixed! We're more than happy to go on a zoom call and explain the entire whitelabel set up and how it works! Please e-mail us and let's schedule a time!
Thanks again, Fatos. I’ve already sent an email. Please check it when you can.
Hi Fatos, i already email your team but there is no confirmation of schedule of zoom meeting