I think I made a mistake when buying. I had bought two licenses about one and a half years ago, and now I wanted to buy Tier 5 and therefore bought five licenses again. Is it right that I can then return two licenses? How can I do that? Could you please help me with that?
Please reach out to [email protected] and make sure you show us your old codes as well as the new ones. We'll solve it for you. Sorry for the late response!
I'm evaluating FacePop and really like the product so far. Before purchasing, I have one question regarding your roadmap.
Today, it seems that FacePop is mainly designed for short conversion flows, while tools like VideoAsk support much more advanced conversational logic (multi-level branching, conditional paths, variables, complex qualification workflows, etc.).
Following up on my previous questions: is it possible to have Facepop appear when a user scrolls down to a certain point on the page, then disappear once they scroll past another point?
I’d like to know whether this type of scroll-based display behavior is supported. Thank you!
Founder Team
Fatos_FacePop
Aug 6, 2026
A: Hi DSP, thank you for the question!
Yes, we have showing our widgets per scroll position, please reach out to [email protected] for help, or alternatively you can find the feature within http://app.facepop.io/facepop/instant-embed, just make sure you connect your website with us first for the various embed settings to appear.
Q: Where in the settings can I make sure videos start in mini-player mode?
Where in the settings can I make sure videos start in mini-player mode?
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Q: Licence
Hello team,
I think I made a mistake when buying. I had bought two licenses about one and a half years ago, and now I wanted to buy Tier 5 and therefore bought five licenses again. Is it right that I can then return two licenses? How can I do that? Could you please help me with that?
Share FacePop
Verified purchaser
Any answer?
Hi there,
Please reach out to [email protected] and make sure you show us your old codes as well as the new ones. We'll solve it for you. Sorry for the late response!
Q: FacePop VS videoAsk
I'm evaluating FacePop and really like the product so far. Before purchasing, I have one question regarding your roadmap.
Today, it seems that FacePop is mainly designed for short conversion flows, while tools like VideoAsk support much more advanced conversational logic (multi-level branching, conditional paths, variables, complex qualification workflows, etc.).
Do you have plans to expand...
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Q: Amount of videos?
In LTD1 how many videos can we create ?
Thank you !
Fatos_FacePop
Aug 6, 2026A: Hi Sebastien,
You can create unlimited FacePop widgets with tier 1. Let me know if you have other questions!
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Q: Show Facepop Based on Scroll Position
Following up on my previous questions: is it possible to have Facepop appear when a user scrolls down to a certain point on the page, then disappear once they scroll past another point?
I’d like to know whether this type of scroll-based display behavior is supported. Thank you!
Fatos_FacePop
Aug 6, 2026A: Hi DSP, thank you for the question!
Yes, we have showing our widgets per scroll position, please reach out to [email protected] for help, or alternatively you can find the feature within http://app.facepop.io/facepop/instant-embed, just make sure you connect your website with us first for the various embed settings to appear.
Share FacePop