Q: I opened a trial account to test the platform. My card cannot be removed/cancelled. How do I reach support?
Hello, I signed up to try Facepop before purchasing at Appsumo. Since it asked me for my credit card details for me to be able to try the platform, I inputted my details. I tried cancelling my free trial way before trial date expiry but it won't allow me to cancel. A pop-up always appears when I try to cancel : "Billing information is missing from your account. Our systems are attempting to retrieve the necessary details. Pls try again in 5minutes or contact support for assistance." I sent a message on your support chatbot to no avail. I kept cancelling the trial subscription, also to no avail.
Now, MY CARD HAS BEEN CHARGED. I still cannot cancel the account and could not remove my card details as it seemed to disappear on the platform. Please help to rectify this & refund the amount charged.
Fatos_Answerly
Apr 12, 2025A: Hi there,
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
appshelPLUSI just checked my account. I still am not able to cancel the trial subscription as it always registers an error. I couldn't find the page where my card details are contained. It's not found in the dashboard menu. My card has already been charged! Need a refund for that. If I'm not able to cancel the subscription, it will keep charging my card every month. Please help to fix this issue asap.
appshelPLUSAny updates about this? My card has been charged and I can’t remove my card details on the platform. I will have to make a report/dispute on this if this is not resolved.
Hi Appshel,
We have resolved an issue similar to this when I responded that day.
If your issue is still not resolved, could you e-mail again with the subject "facepop dispute" so that I know which one is your account?
Thank you, also no worries. If your issue hasn't been resolved yet you'll be issued a refund!