Q: Is support still active?
Hello,
4 days ago I send an email to support at hi@facepop.io I still have not received an answer, or a confirmation that my email was received. Since the updates, code I previously got from you worked great, after your updates it doesn't work anymore. How can I get support?
Fatos_Answerly
Edited Mar 20, 2025A: Hello Barb,
I just checked the email, and I don’t see any message from you. Could you please resend it from another e-mail? We also have an auto-confirmation email, so if you never received one, suggests your message never reached our inbox.
I apologize for the inconvenience—we’ll do our best to assist you as soon as we receive your message.
BarbRoosPLUS
Verified purchaser
Hi Fatos, I sent it again from a gmail address, can you check if it arrived? Also to hi@facepop.io I'm also still not getting an immediate confirmation.
I just checked the e-mail inbox and I can see the message is there now. I've instructed support to help you out first thing tomorrow morning, as now we're out of business hours! I apologize for the inconvenience again.