4.6
Taco ratings
Customers appreciate Feedback Link for its seamless process of collecting reviews and testimonials, its user-friendly interface, and the ability to display social proof on websites. However, some users faced issues with email and SMS deliverability, and there were occasional hiccups with the test functionality. Despite these minor drawbacks, Feedback Link has garnered a 4.6 overall rating from 63 reviews, making it a solid buy for those in need of a review and testimonial collection tool. With a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Good product, useful but not useable
Almost all the emails and sms we sent were marked as spam. We have used similar products but never faced such issues. You need to check your email servers and get them on safe sender list. Another way is to organise whitelisting and let us use our email servers to send. We can use Amazon SES with our login.
As it stands, it may not recover from this issue. Good luck.
Verified purchaser
PieterFeedbackLink
Oct 8, 2025Hi John Mercy, thanks for the review.
The best way to respond here is to attach our latest delivery results as screenshotted from our email delivery platform, please see below.
You'll see we're getting "opens" for gmail, yahoo etc. Email deliverability is different for each individual, depending on "who" marks "what" as spam, the email subject, and the sender.
As for Text - we have SDLC...
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Has some issues
The tool looks pretty nice and easy to handle.
I used the "mail"-function asking customers for feedback - but never received and answer.
As I tested it, I saw why:
It will go directly into spam and also looks more like a phishing attack as a Mail you want to send to customer.
Next complicated part: I asked a befriended customer to test the tool. She submitted twice and I never received an answer. After asking supprt it turns out: If you click on the link you go directly to a test-environment. The only hint a small extention in the URL.
I mean: Are you kidding me?
It looks nice, but the UX here is rubbish.
Verified purchaser
PieterFeedbackLink
Jul 2, 2025Hi Christine, thanks for the review!
However, as explained via support - the survey test feature is NOT active when sending out mails to customers. Customers who respond via email invite will definitely not see the test survey. Test functionality is only when you click inside your dashboard, as the message clearly states.
We unfortunately don't have much control over spam, as each email...
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Ummmm.... this deal crazy good.
For this price?!?!? What a deal! - Birdeye costs 4,000% more... every year! And feedback link is easier to use. If you need to generate new positive reviews and feedback for your business, you'll regret not purchasing this one.
Note: I do NOT use the app for review hosting on our website. We use it to generate reviews and feedback via text and email. For this purpose, it works like a dream!
This tool is exceptionally well made.
- Very intuitive, delightful UI
- No hiccups or glitches I could find thus far
- Self-explanatory functions
- Effectively sends emails and/or txt messages to encourage feedback/reviews
- Has an auto-reminder feature for emails that will send 2 additional requests for feedback/reviews
Verified purchaser
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Can't get it working with Google Maps and can't get a response
It has a good look and feel but I could not find how to connect it to Google Maps. I sent them a support email and they were able to connect it for me. It took about 20 hours but they connected it saying that it is a known issue for businesses that don't have a physical address.
When I look at their own Facebook, they have not had any posts in five years.
I tried to connect it to Zapier as that is one of the features and Zapier indicates that FeedbackLink is not set up on Zapier.
I want to use this product but it feels like it is not fully functional so I am not sure I can really use it.
Verified purchaser
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Excellent Tool! Great way to get more feedback and increase sales.
This tool was easy to set up and it very powerful in getting more people to leave reviews. An invaluable tool for a very low cost. It's amazing how it syncs with Google Reviews and other sites without charging a monthly fee.
Verified purchaser
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