Ok so let me start by saying this is a great app. Both the idea and execution of this app are excellent. Everything is smooth and I could see myself reselling this software to my web clients as part of their package, but... there is a crucial feature I believe this app is missing that has to do with the google review section.

I am giving this app 3 tacos as I believe it is missing a very crucial feature that I find many review software miss.

I will update my review to 5 tacos if either of the suggested features near the bottom of my review is implemented, or a feature that archives the same goal is added.

Currently, with Feedbacklink you cannot collect google reviews for a business that does not have a physical address on their google my business account (service area business). From what I saw, to link your GMB profile and receive google reviews you can only use a map search application inside Feedbacklink. This map app does not allow you to use your Place-ID number to locate your business. You can only search for a business via business name or address, and then you will only be shown businesses with a physical address shown on Google.

Here is a little side note: Every business whether service area-based or physical address based has a google Place-ID code specific to their business. You can find this Place-ID code by searching your business name in google search (not google maps) and clicking on your GMB business profile then opening your web browsers code inspector and searching for "data-pid" in the code (don't include the quotation marks). The code following "data-pid" should be your place ID code. This works most of the time as far as I'm aware. The Place-ID code works with the google API and allows applications to directly locate all businesses in google.

Side note 2: When you make a Google My Business profile (what will soon otherwise be known as a Google Business Profile) google generates a link for you to use to collect reviews from customers. This link leads a customer directly to a page where they can input their star rating and review comments.

The Need:
Businesses that do not have an address on google need to be able to be found by the app, or at least use the software to collect google reviews.

My 2 suggestions for the app developers:

1. Make use of the place-ID number to locate businesses on google maps. This would allow any business to use your software to collect reviews on google.

2. (unfortunately this suggestion would stop the application from pulling google reviews for use in the Feedbacklink website widget) Just like how you have Facebook, G2, Trust Pilot, and Twitter, as inputting a link for feedback, Allow people to use their GMB review link as the link for google reviews while giving them the option to use the map application to locate their business if they prefer that. This will allow customers that do not want their physical addresses published on google to use your application to gain reviews.