Q: Are you planning to offer an actual chat window rather than make a call with the visitor?
Most visitors don't feel comfortable to jump on a voice (and much less a video) call with a company they don't know. The contact has to initiate with a chat window and then move to a phone call from there.
staedeliPLUSMar 29, 2023
Founder Team
Brendon_Feederloop
May 14, 2024A: Hi there,
Yes we have text chat on our roadmap. However our service is by design intended to be used along side existing chat platforms such as Intercom, LiveAgent and so on. This is why we have strong integrations with our partners listed here: https://www.feederloop.com/integrations/
But with that said, we do have text chat on our roadmap.
Thanks,
Brendon
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