Name: Crappy support, never worked
Item: Feederloop
Rating: 1
Author: staedeli

Group

Software

Customer experience

Sub category

Customer support

Product tag

Live chat

Best for

Product managers

SaaS

Alternative to

Integrations

Intercom

LiveAgent

LiveChat

Slack

tawk.to

Operating system

Windows

macOS

Linux

Browser-based

Android

ChromeOS

Features

White label

No codes, no stacking — just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 3 license tiers

Only for new Feederloop users who do not have existing accounts

Roadmap

Blog

Support

Deal Update

First post from Founder

<h4 class=""><b>Feederloop is a customer support tool that integrates real-time video chat, session replays, and co-browsing right on your website or app.</b></h4> 

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="feederloop-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/tUePTVcIVJc?rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></p>

<p>Feederloop makes it easy to conduct live video calls, session replays, and co-browsing on your site, so you can <b>connect with customers in no time</b>.</p>

<p>They'll even be able to<b> screen share during video calls</b> to show you exactly what they’re dealing with.</p>

<p>And since this tool also lets you see how users browse your site, you can guide them to the simplest solution.</p>  


<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="feederloop-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-1.png?optimizer=gif"
                alt="Screen sharing"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-1.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-1.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-1.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Video chat with customers and view their screen and browsing behavior in real time.</i></h5><p>Best of all, Feederloop has a powerful co-browsing feature that lets you <b>click, scroll, and type directly into the customer’s browser</b>.</p> 

<p>Take temporary control of your customer’s screen to <b>demonstrate how to use your product or services firsthand</b>.</p> 

<p>Plus, you can speed up the onboarding process to get your customers up and running in a snap.</p>


<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="feederloop-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-2.png?optimizer=gif"
                alt="Co-browsing"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-2.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-2.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-2.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Click, scroll, and type right into your customer’s window to help them navigate your site.</i></h5><p>With Feederloop, you’ll be able to<b> record customer sessions</b> to capture real user issues in action.</p>

<p>Share sessions to replay on demand, so your your customer service, engineering, and product teams are aligned.</p> 

<p>Because they’ll be able to see all the console errors IRL, your devs can <b>fix problems without reproducing bugs for hours</b>.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="feederloop-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-3.png?optimizer=gif"
                alt="Session replays"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-3.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-3.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-3.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Fix bugs faster with session replays that capture real user issues and console errors.</i></h5><p>Feederloop also makes it a cinch to<b> monitor who's on your website</b> and join their session with just one click.</p> 

<p>Create visitor profiles to <b>keep tabs on your high-converting customers</b> and browse through their user activity.</p>
 
<p>Plus, users can reach out for customer support directly on your website or app—no complicated downloads required.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="feederloop-4"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-4.png?optimizer=gif"
                alt="Main dashboard"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-4.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-4.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/feederloop-4.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Track site visitors in real time and browse through their user activity.</i></h5><p>Helping your customers troubleshoot issues shouldn’t feel like you’re playing a bad game of charades. (<i>“Okay, it’s two words. Uhh, help me?”</i>)</p> 

<p>Good thing Feederloop lets you video call, co-browse, and screen share with your users to improve customer service and drive sales.</p>

<p>Give customers the support they need.</p>

<p><b>Get lifetime access to Feederloop today!</b></p>

Solve customer queries fast with video chat, screen sharing, and co-browsing right on your site

Feederloop

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