Verified purchaser
Great for the price, but a bit buggy!
I think it's a good product, it just has a few bugs, but nothing serious... 1. The Comments and Messages tabs sometimes show notifications (with numbers) even when the tray is already empty. 2. If you create workspaces and give another user access, they can only see accounts if they are in the main workspace, not in a secondary one. 3. There is no direct option to delete a comment, only to hide it. 4. If you add channels, you cannot delete them, only archive them, and then out of nowhere they are reactivated without authorization or without the user doing anything (which is a bit annoying). 5. The @username mention does not appear in replies to Facebook users; instead, the reply message appears clean, and this sometimes means that the user does not receive notification that they have been replied to.
Overall, I think it's a good tool that can certainly be improved, but for its price, configuration options, and performance, I think it's very good. I give it an 8 out of 10 for the aforementioned errors.
Jan_FeedGuardians
Mar 6, 2026Thank you for the honest review. We really appreciate the detailed feedback!
We've already investigated and addressed all 5 points:
Bugs 1, 4, and 5 were real issues and are now fixed:
- Notification counts now update instantly instead of showing stale numbers
- Archived channels will stay archived — background processes no longer reactivate them
- Facebook replies now automatically @mention the comment author so they get notified
Points 2 and 3 are actually working as intended, but we hear you on the UX:
- Channels are workspace-specific by design — connect them while viewing the workspace you want them in. We agree this could be clearer.
- Delete does exist inside the comment detail sidebar (click a comment → red Delete button), but we'll look at making it more discoverable.
Thanks for the 8/10. Working on earning those last 2 points!