Thank you for your response. I'm glad to support new projects like yours, especially when they focus on customer orientation, listen to the community, and strive to continually improve the product. Good feedback is crucial for product enhancement, and I would be happy to contribute.

Regarding point 1: Many, including myself, would appreciate if the text for submitting feedback could be customizable. This would provide more flexibility in tailoring the forms to specific needs. I'm pleased to hear that this feature might already be in development.

Additionally, I suggest adding a feature when creating the text template to make the display of "thumbs up" and "thumbs down" optional. This means there would be no option to give a thumbs up or down in the feedback. Alternatively, you could consider adding a star-rating function. Please don't take this as criticism, but rather as a friendly and constructive suggestion from my side.

Concerning point 2: I apologize for any lack of clarity in my previous message. What I meant was, I sent someone a link for a "Test-Feedback" via email (text version). This was then promptly sent back to my Feedspae homepage – super easy and practical. Now, when I check "Recently Received Feeds," I see the received feedback messages. However, what's displayed is a circle symbol for a profile picture, followed by the name, which reads only "Name Not Provided," and below it says "No Email Provided." My question here is: When collecting feedback, it's essential for both me and potential viewers of the reviews (on a review wall, for example, on my website) to see a name displayed, or at least more than "Name Not Provided." The purpose of feedback is to build trust authentically with potential new customers. How can I ensure that the name (e.g., just the first name, considering privacy) of the customer is displayed? I sent the person's link via email to see if at least the customer's email address is displayed in my system, so I know who provided the review. Alternatively, am I supposed to enter the name and email address of the person who gave the review myself? If so, I haven't found this function anywhere. It's understandable for privacy reasons that no email address is publicly disclosed in a review, but there must be a reason for this field (e.g., for me as the operator to see which person with which email address provided a review).

I would be delighted to take advantage of the Request Demo offer. Since my English language skills are not particularly strong, I prefer not to burden you unnecessarily with verbal communication, opting instead for written correspondence, which hopefully allows for better understanding of my concerns.

If further questions arise on my end, I'll be sure to reach out to you through the support channel, if that suits you.

Best regards
Hoffmann