Fineguide Questions

A: Our Assistants are not limited to any language, they are configured to answer in the language the question was asked. However our chat window interface is limited to these languages: English, Czech, Danish, German, Greek, Spanish, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Swedish, Turkish, Ukrainian, Vietnamese, Chinese.
You can pick the chat window language by accessing your assistant page > Appearance > Chat Window Language
If you didn't find the desired language you can always get in touch and we'll be more than happy to add it.

A: Yes it is possible by creating custom Actions. Actions are http request, to create an action go to your assistant's page > actions. The helpdesk assistant can guide you on how to create an action. We have an example of an Ai Assistant using woocommerce api to find products on this vinil shop - katana.md

A: Thank you for reaching out. Here’s a detailed breakdown of what’s new, what’s supported, and what’s coming next:

✅ What’s New:
Automatic Lead Collection: AI Agents now intelligently identify user intent collect user contact information.

Automatic Ticket Creation: Automatic ticket generation based on user interactions.

Advanced Appearance Settings: Enhanced customization options, including support for GIF avatars, chat widget positioning, multiple language interface support, bubble messages, and many more.

Analytics Module: A powerful tool providing advanced analytics and conversation insights. Users can track frequently asked questions, identify areas where the Agent needs improvement, and easily adjust and optimize responses.

Advanced Usage Tracker: A detailed reporting tool that allows users to analyze consumption, providing deeper insights into usage patterns.

Call Center Analysis Module (VoiceQA): A comprehensive new tool designed to help Customer Service teams evaluate call center performance effectively.

📌 AI Models Support:

We are currently adding support for Grok AI, though we are still in the process of determining the model pricing.

While we are considering adding more models like DeepSeek in the future, this is not our primary direction as a company.

OpenRouter will not be supported at this time.

🌐 Internet Access for Assistants:

We support internet access for assistants through Perplexity models. Since Perplexity changed their models in February, we are actively developing an additional feature to accommodate the new models.

Additionally, a secondary option using Google Search is available but only on demand. As this option is slower, we can enable it after individually agreeing on terms with the client.

📱 Widgets:

While no new widgets have been added recently, we highly value customer feedback. If you have suggestions for widgets you’d like to see, we’d be more than happy to consider and implement them.

🚀 Upcoming Features:

Workspaces: Enabling structured collaboration and organization within FineGuide.

Full Voice Conversation Support: Providing seamless, full voice interaction capabilities.

File Uploading through Chat Window: Allowing users to share files directly through the chat interface.

Human Agent Support: Facilitating human agents to take over conversations, including voice calls, to ensure high-quality customer support.

A: We are actively working on GDPR compliance and expect to finalize everything by the end of December or the first half of January at the latest.
We’ll keep you updated and let you know as soon as it’s ready.

Also, there are many more updates coming up this December as well. Stay tuned ❤️

A: You can connect any assistant to any website, and even the same assistant to multiple websites. With Tier 3 you have up to 50 assistants. The colors and branding can be modified form the asisstant's appearance tab, you are able to completely removed our branding, choose the chat template, and adjust the chat window to your own color scheme. It's all configurable. However, you will have to manage all the assistants from your workspace. For white label option we can provide access to the API only.

A: Q: Is it possible to disable Ticket creation? I will not use this function in the chatbot
A: No, but we can add this to our change requests.

Q: Is it possible to use Gifs in the Chatbot photo? I tried and it didn't work.
A: Yes, you need to provide it in markdown format, contact us at support@fineguide.ai and we'll help you. As an example try our mascot bot zeusthebigcat.com/chat and ask it to "give paw" 😀

A: Yes, voice chat is still on our roadmap and is planned for release by the end of 2024. However, it is not live just yet.

A: Q: Does your platform offer a knowledge base where I can upload files, connect data sources, or add websites for crawling to train the chatbot?
A: Our bots can be trained by providing URLs to online resources or by uploading files (CSV, SLX, XLM, MD, PDF, word, etc.) We don't yet support connecting data sources, but this feature is planned for future releases. Data sources will be part of the "Actions" feature, which we aim to release by the end of 2024.

Q: Can your chatbot generate custom reports or summaries based on client data?
A: We are planning to introduce this feature, but it is not yet available.

Q: Does your system support automating responses, such as email replies, using uploaded or connected data?
A: This is also in our roadmap, though these features are being released in stages. Our first focus is WhatsApp integration, followed by support for all Meta platforms, including the ability to reply to user comments. Email integration is on our list but will be released later. We prioritize features based on client demand, and our community platform allows clients to suggest and upvote features. The more upvotes, the higher we prioritize the feature. Please see community.fineguide.ai

Q: Does your platform integrate with ChatGPT or other AI models? If so, how does it work?
A: Fineguide integrates with various models, including OpenAI's GPT (ChatGPT), Claude (Sonnet), Google Gemini, and we've recently added support for Perplexity. You can choose which model you want your assistant to use form a list of available LLMs.

Q: What customization options exist for training the chatbot with detailed client-specific information?
A: The chatbot is trained using the context you upload. While we are limited to text-based data, our context limits are large enough to accommodate a substantial amount of information. We do not support reading images yet.

A: Q: I didn't find a place to insert a prompt along with the knowledge base to better instruct how the bot should answer questions. Is there a possibility to configure a prompt?
A: To include custom prompts, go to Assistant Persona Tab, scroll down to the very bottom of the page, where there is a red block labeled "Danger Zone". Expand the block and type your prompts in the "Custom Prompts" Textbox.

Q: I would like to open the chat on my website without the welcome introduction screen. Is there a way to configure it so that the button to start the chat does not appear?
A: This is the default mode that the chat operates. We did however recieved more suggestions to customize or remove the starting screen, so this is on our todo list as well

Q: What does it mean: "Advanced context upload options" and why is it disabled in Tier 3?
A: This feature is for more advanced users. It means how we split the text context in our database. The feature is available in the upload context pop-up under "Advanced Options" block. In a nutshell it represents the algorithm with which we process and store the text chunks in our database. Each method has its advantages and disadvantages. For example the "Paragraph Parsing" may have better results but consumes more context characters.

Q: Can I create a custom Widget to integrate with cal.com to make appointments?
A: We can add this widget, please write us at suport@fineguide.ai and we'll create it for you.

A: We currently don't have this such options available at the moment.

A: The weather widget works by identifying the interlocutor's aproximate location based on its Internet Connection. Currently it cannot show weather in other locations, but I believe we can add this feature for you. Please contact us at support@fineguide.ai and we'll include this update.

A: Hi there! It sounds like you're encountering some issues with configuring your assistant on Tier 3. We'd be happy to help you get everything set up smoothly. Please reach out to us at support@fineguide.ai, and we'll assist you right away!

A: AI assistants are an advanced, smarter version of traditional chatbots. Trained on your specific data, they can answer questions related to your products or services. Our bots come with predefined roles, including Sales Assistant, Customer Support, and Tech Support. You can also customize these roles with options such as how talkative or persuasive you’d like your bot to be when interacting with your customers.

Just to clarify, when you mention ‘exclude competitors,’ could you share a bit more about what you have in mind?

A: Learning resources can include files, such as Word documents, PDFs, spreadsheets, and CSV files, or web resources accessible via a link, like a blog post or even an entire website. Our system can read both single web pages and full websites; however, only text content (excluding images) is processed. When uploading learning content, this consumes context pages—each tier allows a certain amount of data to be uploaded.

To illustrate, imagine a bot learning from a book. On average, one page is equivalent to 1,800 characters. So, if a blog post contains 5,000 characters, it would use about three context pages.

When it comes to adding information, the most effective approach is to include data in as much detail as possible. Providing comprehensive, precise content helps the system understand and process the information accurately, enhancing the overall quality and relevance of responses. The more detailed the input, the better equipped the bot is to deliver clear, informed answers, so it’s beneficial to cover specifics and nuances whenever possible.

To help improve your bot’s accuracy, we recommend keeping an eye on conversation history to spot any messages where the bot may have deviated from the intended answer. This typically occurs when there’s a lack of detail in the knowledge base for specific questions. In such cases, you can click the “Provide a better answer” button in the conversation history to provide a more detailed answer that the bot can use next time its faced with a similar question. This simple step helps strengthen the bot’s overall knowledge base, ensuring more accurate responses in future interactions.

Thank you for your suggestions - there are more videos and tutorials in our roadmap. If you need any help setting up your assistants don't hesitate contacting us.