A: Q: I didn't find a place to insert a prompt along with the knowledge base to better instruct how the bot should answer questions. Is there a possibility to configure a prompt?
A: To include custom prompts, go to Assistant Persona Tab, scroll down to the very bottom of the page, where there is a red block labeled "Danger Zone". Expand the block and type your prompts in the "Custom Prompts" Textbox.

Q: I would like to open the chat on my website without the welcome introduction screen. Is there a way to configure it so that the button to start the chat does not appear?
A: This is the default mode that the chat operates. We did however recieved more suggestions to customize or remove the starting screen, so this is on our todo list as well

Q: What does it mean: "Advanced context upload options" and why is it disabled in Tier 3?
A: This feature is for more advanced users. It means how we split the text context in our database. The feature is available in the upload context pop-up under "Advanced Options" block. In a nutshell it represents the algorithm with which we process and store the text chunks in our database. Each method has its advantages and disadvantages. For example the "Paragraph Parsing" may have better results but consumes more context characters.

Q: Can I create a custom Widget to integrate with cal.com to make appointments?
A: We can add this widget, please write us at suport@fineguide.ai and we'll create it for you.