Q: What’s an AI assistant? And can I train the bot to exclude competitors etc?

shouri6PLUSOct 7, 2024
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Liviu_Fineguide

Liviu_Fineguide

Oct 7, 2024

A: AI assistants are an advanced, smarter version of traditional chatbots. Trained on your specific data, they can answer questions related to your products or services. Our bots come with predefined roles, including Sales Assistant, Customer Support, and Tech Support. You can also customize these roles with options such as how talkative or persuasive you’d like your bot to be when interacting with your customers.

Just to clarify, when you mention ‘exclude competitors,’ could you share a bit more about what you have in mind?

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Posted: Oct 8, 2024

Hey - thanks for your response. Say we train the bots on specific data - coaching. Can I train it to exclude mentioning certain terms? Eg: company x provides this support

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Edited: Oct 8, 2024

Yes, if you train your bot on your data - it will only respond within the given knowledge, additional rules can also be implemented