Thank you for your feedback – we truly appreciate hearing from our users, and I understand your concern. Let me kindly clarify a few things to avoid any misunderstanding.

The old Tier 1 plan is not the same as the current free tier. While both support 720p HD downloads, the legacy Tier 1 includes the following core benefits that the free plan does not have:

- 720p HD downloads
- 1 stock video/audio per project
- FlexClip premium resources
- Save unlimited projects online
- Video length up to 25 minutes
- Brand Kit
- 10 GB cloud storage
- 50 GB video hosting space
- Upload custom fonts
- Save up to 10 templates
- No FlexClip watermark
- 1,200 AI credits per year

The free plan has no AI credits, no paid stock assets, includes a FlexClip watermark, and offers much less storage. So existing users haven't been "ripped off" – you still fully enjoy the benefits you originally purchased, and those benefits renew every year, just as promised.

We also offer upgrade options for legacy users:

- Upgrade to the new deal structure – You can purchase FlexClip codes directly on the AppSumo deal page and stack them to upgrade. Since you're on legacy Tier 1, buying 1 code will upgrade you to the new Tier 2, and buying 2 codes will upgrade you to the new Tier 3.

- Upgrade within the legacy deal structure – If you prefer to stay within the same legacy plan family and upgrade to a higher legacy tier, please contact [email protected] for assistance. The legacy deals have been fully discontinued, so this option requires manual help from our team.

We take your concerns about the AppSumo ecosystem seriously – I will make sure your feedback is documented and shared. If you run into any specific issues with your account, please don't hesitate to reach out. We're always happy to review your account details and help clarify anything.

Thank you again for your honesty. Your voice truly matters to us.