This platform looks genuinely promising. The feature set is compelling, the direction is smart, and from what I’ve briefly seen, it appears capable of producing high-quality assets.

Unfortunately, my early experience has been dominated by onboarding and access issues — to the point where I still haven’t been able to properly use the product.

The first problem was a site regeneration that processed for over three hours and ultimately never completed. Support later suggested it had likely become stuck. Regenerate and given credit back. So that's fair. It's just when you are using it for the first time this wastes hours as you don't yet know what normal is.

The more concerning issue came when my account was incorrectly placed on the Starter plan despite my purchase reflecting otherwise in my profile. I was asked to provide proof of payment (invoice) to unlock features I had already bought — not an ideal experience when you’re brand new and trying to build momentum.

Support responses were fast, but they often felt standardized rather than situational. While my issue was acknowledged, there didn’t seem to be much recognition of the friction a new user experiences when blocked at the starting line.

Speed is valuable — but context-aware support is what builds trust.

To their credit, the team has confirmed this is an onboarding error on their side and has escalated the case. However, there is currently no clear ETA for resolution. I am left awaiting an email.

At this stage, it’s difficult to fully evaluate the product itself because access issues have prevented meaningful use.

My strong recommendation to the team would be this:

Treat onboarding as a critical conversion moment, not an operational task.
When early excitement meets immediate friction, confidence drops — even if the product is excellent.

There is very real potential here. Once these provisioning and onboarding gaps are tightened, this could become a standout tool.

I’m optimistic this gets resolved quickly and will gladly update this review once I’ve been able to properly use the platform.