Hello. I backed your previous AppSumo campaign and maxed it out at tier 6 based on the promise that the internal and external users allowed would be “unlimited.” Now that you have launched this campaign, I checked my subscription settings within Flowlu and it downwardly adjusted the internal and external users numbers to just 110 (internal) / 120 (external). That is a change in terms and contrary to previous representations. Can you please explain? \u000a\u000aA screenshot showing that you had promised unlimited internal and unlimited external users at Tier 6 is linked here: https://ibb.co/8BNjQG4\u000a\u000aThank you.

Question

Hello.  I backed your previous AppSumo campaign and maxed it out at tier 6 based on the promise that the internal and external users allowed would be “unlimited.”  Now that you have launched this campaign, I checked my subscription settings within Flowlu and it downwardly adjusted the internal and external users numbers to just 110 (internal) / 120 (external).  That is a change in terms and contrary to previous representations.  Can you please explain? \u000a\u000aA screenshot showing that you had promised unlimited internal and unlimited external users at Tier 6 is linked here: https://ibb.co/8BNjQG4\u000a\u000aThank you.

Vladislava_Flowlu · Answer

Hi! 👋\u000a\u000aFor our old AppSumo users, we saved the previous limitations according to their tiers, and all Tier 6 users of the previous AppSumo campaign remain with both unlimited external and internal users. We just checked everything on our side, and everything works fine with previous tiers. Kindly text support@flowlu.com and provide us screenshots from Portal Settings → Subscription. Your current subscription and its limitations will be displayed under \u0022AppSumo Professional 6\u0022 if it was purchased during our previous campaigns 👀

Flowlu

Share Flowlu

Related questions