Jack.SQ: Ticket / Helpdesk Do you have an introduction plan for Ticket / Helpdesk mail handling.
This would improve communication so that email is handled in ticket-linked threads to be resolved.
Lisa_Flowlu
May 15, 2024A: Hello!
Thank you for asking.
Flowlu doesn't support Helpdesk mail handling feature. We have email integration that allows you to synchronize Flowlu with your email accounts and manage messages from your clients in a single place. It's possible to relate emails to leads, projects or tasks and then view linked emails there. That way you can gain a full overview of everything that's happening with your customer at a glance.
👍
Maybe you will consider it in the future as an idea for a roadmap?
It would improve mail handling.
✅And the tasks/tickets are done 😀
Verified purchaser
Hi Lisa,
If I SEND an email within Flowlu, will that email appear in my Gmail account as well?
THANKS!
Hi!
Of course, you can send emails within Flowlu and they will be displayed in your email account as well :) Email integration with Flowlu is full-fledged email-client. Moving emails to a folder or deleting emails, both in the email account itself and in Flowlu will have a two-way effect. So all emails will be stored in Flowlu as long as you sync your email account in which you have these emails to Flowlu.
Noted, Jack :) By the way, you can check out our roadmap here: https://roadmap.flowlu.com/flowlu
Flowlu has an option to create an opportunity for all emails. What I do is that for emails I assign as helpdesk tickets, I reassign another "sales funnel" or assign it to another stage in that funnel. Flowlu's automation then creates a task for that email and for it works even better then a helpdesk ticket. So to respond, does Flowlu has this NO but Flowlu has alot of possibilities to create it as if it is a helpdeskticket system.
Hi!
Thank you so much for sharing a cool use case with others :) Really appreciate your input!
In the future, however, helpdesk/tickets would be helpful.
Especially if there are several reports from one client and they concern different matters.
Thank you for your comment, Jack. We will surely work on the enhancements of this functionality in the future.