Product is good, service meh
I bought like 6 codes for this to get access to the white label feature so I can get clients to access the portal.
The product is great, it's a dream for a lean startup since it has everything from project management, chat (replacing slack), knowledge base (drew me in the most), to do lists, invoices and much more. So the product is great!
But with every saas, support is key. 1 thing I'm deeply disappointed in, is the fact that you have to pay for a setup consultation. Their own knowledge bank lacks some of the support you get from videos or a live integration. I mean if you buy 6 codes you should get a live call with them to go over everything and setup everything. Hence I booked a demo, but no one showed up!! Waited for 10minutes in the waiting room after I dipped since it's not serious.
I give 4 stars purely for the product, tbh i should give 3 stars based on the support, but the product is more important.
I hope they fix their support in the future!
Vladislava_Flowlu
May 9, 2024Hi!
Thanks a lot for your feedback.
We really appreciate that you value Flowlu so highly, and we hope that our future updates will impress you even more!
Our implementation services are paid for both regular and LTD users. It includes not just some basic setups but also building workflows and automated pipelines for all business processes of our clients, and it takes more time than a regular 30-minute demo meeting. That's why we're providing it on a paid basis 😇
We're extremely sorry for your bad experience with a demo meeting 😔I see that you contacted our support team already, so if you have any other demo-related or tech questions, kindly text back to our support team. They'll be happy to help with all your questions!