Support non existent. API docs lack documentation.
I bought Flowlu some time ago (7-8 months), fully stacked and stoked for the possibilities. I liked the idea of being able to track projects and attach multiple people/payers to a project. it works for my business.
Fortunately I had the good foresight to refund all but one code. Their support was somewhat responsive, typically a 24 hour delay in a response (understandable since they are across the Atlantic) which would go on and on because they didn't answer questions.
But now support is nonexistent. I wrote in just the other day and no answer. There are now 3 unanswered tickets for my account in to support over the course of the last 7-8 months.
Oh, but you're in luck, you can buy a session where they will support you at convenient UAE (or is that Russian) times. Honestly I would do that if they could answer questions about their api, but no one seems to know anything about it. It's the most poorly documented api I've ever seen and I've seen a lot. (subject of an earlier unanswered ticket)
Oh and before you purchase, also check out their roadmap. Contracts have been on there for 2+ years and are in the coming soon section. Inbound forms are lacking any customization (custom fields). Maybe May will be the month...
The UI can be slow at times and sums provided at bottom of columns don't always match the values in them (subject of my last unanswered ticket) and this concerns me more than anything. Can my report numbers be trusted? Are my project numbers correct? I guess we will wait (and wait) and see...

Vladislava_Flowlu
May 9, 2024Hi! Thanks a lot for your honest feedback.
We are sorry that you did not find our API documentation helpful. As for support, sometimes the response time can increase if there are a lot of support requests 😔 We’re trying to solve each issue, and as far as I can see, our support team has already answered you via chat. But if you still have any questions, feel free to contact Flowlu support again.
As for the Contracts & Documents Builder, it is on the way! We just released the first interaction of this feature, which is the advanced invoice template builder, so stay tuned for our updates.