I've used hundreds of sales CRM's over the years and always end going back to spreadsheets for their simplicity. I spotted FluidCRM and thought I would give it a try and I am very glad I did.

I am a 'one-man-band' but I have an external sales person and also handle my own enquiries. I have used Fluid to pull the 'warm leads' out of the spreadsheet swamp so I can focus on them.

It is very quick to set up.

It's 'just enough info' to get the job done.

I allows you to easily tailor it to match your process.

It sends reminders.

You can link to external files like quote or email threads for ease of access.

You can set up multiple pipelines and move a 'deal' between them. So if a lead has gone cold, I move them to a 'move to marketing' pipeline and then export from there to my marketing CRM.

So, if you want a CRM that is low touch but highly flexible, I would say give this a try.

Also, Omar, the developer behind the project is very responsive and quick to help or fix issues.