Your contact form is dysfunctional so I have to contact you here.
I was asked to login because session expired. I now also got a message saying, please login to activate your purchase!!?? It was a lifetime deal not a yearly deal.
Your system says there is an error when I click signin.
I know I have the correct login details but tried the lost password function anyway, because I am really tired now after having put in my details and your system do not even seem to recognize me as a paid customer with an account!?
Another thing is that your contact form is impossible to use since it is dysfunctional! Required fields are not possible to fill in. I make my choice but it does not fill in the field!
A really awful experience and wasting my time.
Please select your product....no products to select in the dropdown!! I wanted to show image.
Thank you for reaching out and bringing these issues to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.
The problems you encountered were caused by a temporary server upgrade on our end, which affected login functionality and the contact form. We’re happy to confirm that the issues have now been fully resolved. You should be able...
Thank you for reaching out, and please accept our sincere apologies for the delayed response.
Since FocuSee has been migrated to iMobie, you will need to contact their support team at cs@imobie.com for assistance with your Lifetime Deal (LTD) transfer.
For your reference, here is FocuSee’s pricing page: https://focusee.imobie.com/pricing.htm
I've reached out to you several times, starting last year to resolve my login issue. You first had an option to log in with Apple account which is what I chose. However, you changed it, and you're not very hands on in letting your subscriber know anything. I've sent countless emails and it seems support is non-existence. It's been 3 months now of trying to contact you. Can you please reach back and resolve this issue? It would be nice. Thanks.
A: Hello thank you for your message, and please accept our apologies for the delayed response. Our standard response time is within 24 hours on workdays and 48 hours on weekends.
As FocuSee has been migrated to iMobie, could you please confirm whether you've already contacted their Support Team at cs@imobie.com regarding your inquiry?
We truly appreciate your patience and understanding. Please...
hi guys big fan i use focusee all the time and love its potential . tho i been patiently waiting for speed improvements in exports and render fluidity ive noticed its still in v1 i havent noticed any minor improvements my pc still gets really hot using it and i was wondering if the app is in any developement or is this its first and only version .. regardless of whats going on its still my favorite screen recording app for windows and i think it can go the whole way if you can add a bit more efficiency
awsome thanks for the update love this tool and i want to see it strive
Q: No direct sharing to cloud, Vimeo or YouTube???
I love the video production features. But after that's done, you're letting users down terribly by only offering "export". Previous review videos on YouTube by early adopters included a cloud upload option with a feature-rich environment, similar to Loom. I know that's expensive to maintain, especially on the current lifetime deal basis. But you could at least include the option to connect to YouTube or Vimeo, so videos can be uploaded on the fly. The cumbersome post-recording workflow makes this a rather fancy tool for something that often needs a more immediate sharing option. Missed opportunity.
Is that functionality coming back, or have iMobie just dropped the ball?
A: Dear Customer, thank you for your thoughtful feedback and for sharing your experience with FocuSee. We truly appreciate your insights and understand how important seamless sharing options are for your workflow.
We're pleased to let you know that we've heard your request loud and clear. In fact, we're currently working on enhancing our cloud sharing capabilities, including direct integration...
Q: I cannot login anylonger, what have you done?
Your contact form is dysfunctional so I have to contact you here.
I was asked to login because session expired. I now also got a message saying, please login to activate your purchase!!?? It was a lifetime deal not a yearly deal.
Your system says there is an error when I click signin.
I know I have the correct login details but tried the lost password function anyway, because I am really tired now after having put in my details and your system do not even seem to recognize me as a paid customer with an account!?
Another thing is that your contact form is impossible to use since it is dysfunctional!
Required fields are not possible to fill in. I make my choice but it does not fill in the field!
A really awful experience and wasting my time.
Please select your product....no products to select in the dropdown!!
I wanted to show image.
FocuSee
Jun 23, 2025A: Dear Customer,
Thank you for reaching out and bringing these issues to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.
The problems you encountered were caused by a temporary server upgrade on our end, which affected login functionality and the contact form. We’re happy to confirm that the issues have now been fully resolved. You should be able...
Share FocuSee
Verified purchaser
Sent an email but referenced to here, not writing much more. Still not working.
Verified purchaser
I can't sign in either. I have just tried now. I do not think the issue has been resolved.
Q: Are you bringing back the LTD? It's June 2025.
Thank you.
FocuSee
Jun 20, 2025A: Dear Customer,
Thank you for reaching out, and please accept our sincere apologies for the delayed response.
Since FocuSee has been migrated to iMobie, you will need to contact their support team at cs@imobie.com for assistance with your Lifetime Deal (LTD) transfer.
For your reference, here is FocuSee’s pricing page:
https://focusee.imobie.com/pricing.htm
If you need any further...
Share FocuSee
Q: Login Issue. Can you please reach back?
I've reached out to you several times, starting last year to resolve my login issue. You first had an option to log in with Apple account which is what I chose. However, you changed it, and you're not very hands on in letting your subscriber know anything. I've sent countless emails and it seems support is non-existence. It's been 3 months now of trying to contact you. Can you please reach back and resolve this issue? It would be nice. Thanks.
FocuSee
Jun 20, 2025A: Hello thank you for your message, and please accept our apologies for the delayed response. Our standard response time is within 24 hours on workdays and 48 hours on weekends.
As FocuSee has been migrated to iMobie, could you please confirm whether you've already contacted their Support Team at cs@imobie.com regarding your inquiry?
We truly appreciate your patience and understanding. Please...
Share FocuSee
Q: is this app still being developed?
hi guys big fan i use focusee all the time and love its potential . tho i been patiently waiting for speed improvements in exports and render fluidity ive noticed its still in v1 i havent noticed any minor improvements my pc still gets really hot using it and i was wondering if the app is in any developement or is this its first and only version .. regardless of whats going on its still my favorite screen recording app for windows and i think it can go the whole way if you can add a bit more efficiency
FocuSee
Jun 20, 2025A: Dear Customer,
Thank you for reaching out, and please accept our apologies for the delayed response.
We’re excited to share that we’ve introduced several major updates this year! You can now:
Customize camera layouts for a personalized recording setup
Use the new Teleprompter function for smoother presentations
Apply blur effects to highlight or conceal specific areas(will release on...
Share FocuSee
Verified purchaser
awsome thanks for the update love this tool and i want to see it strive
Q: No direct sharing to cloud, Vimeo or YouTube???
I love the video production features. But after that's done, you're letting users down terribly by only offering "export". Previous review videos on YouTube by early adopters included a cloud upload option with a feature-rich environment, similar to Loom. I know that's expensive to maintain, especially on the current lifetime deal basis. But you could at least include the option to connect to YouTube or Vimeo, so videos can be uploaded on the fly. The cumbersome post-recording workflow makes this a rather fancy tool for something that often needs a more immediate sharing option. Missed opportunity.
Is that functionality coming back, or have iMobie just dropped the ball?
FocuSee
Jun 20, 2025A: Dear Customer, thank you for your thoughtful feedback and for sharing your experience with FocuSee. We truly appreciate your insights and understand how important seamless sharing options are for your workflow.
We're pleased to let you know that we've heard your request loud and clear. In fact, we're currently working on enhancing our cloud sharing capabilities, including direct integration...
Share FocuSee
100% follow this!!!