I purchased Focusee on Appsumo months ago, and now when I log in, it shows my account as free (not paid), so it won’t let me export anything unless I pay (again!!!).
Your contact form is dysfunctional so I have to contact you here.
I was asked to login because session expired. I now also got a message saying, please login to activate your purchase!!?? It was a lifetime deal not a yearly deal.
Your system says there is an error when I click signin.
I know I have the correct login details but tried the lost password function anyway, because I am really tired...
Founder Team
FocuSee
Jun 23, 2025
A: Dear Customer,
Thank you for reaching out and bringing these issues to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.
The problems you encountered were caused by a temporary server upgrade on our end, which affected login functionality and the contact form. We’re happy to confirm that the issues have now been fully resolved. You should be able...
Thank you for reaching out, and please accept our sincere apologies for the delayed response.
Since FocuSee has been migrated to iMobie, you will need to contact their support team at cs@imobie.com for assistance with your Lifetime Deal (LTD) transfer.
For your reference, here is FocuSee’s pricing page: https://focusee.imobie.com/pricing.htm
I've reached out to you several times, starting last year to resolve my login issue. You first had an option to log in with Apple account which is what I chose. However, you changed it, and you're not very hands on in letting your subscriber know anything. I've sent countless emails and it seems support is non-existence. It's been 3 months now of trying to contact you. Can you please reach back and resolve this issue? It would be nice. Thanks.
Founder Team
FocuSee
Jun 20, 2025
A: Hello thank you for your message, and please accept our apologies for the delayed response. Our standard response time is within 24 hours on workdays and 48 hours on weekends.
As FocuSee has been migrated to iMobie, could you please confirm whether you've already contacted their Support Team at cs@imobie.com regarding your inquiry?
We truly appreciate your patience and understanding. Please...
Q: I have to change my Device & cancel the previous Device.
I have to change my Device & cancel the previous Device.
I am already purchased License 1 tier from Appsumo
Share FocuSee
Q: Hey, I can't login
I purchased Focusee on Appsumo months ago, and now when I log in, it shows my account as free (not paid), so it won’t let me export anything unless I pay (again!!!).
What is going on? Who can I contact?
Share FocuSee
Q: I cannot login anylonger, what have you done?
Your contact form is dysfunctional so I have to contact you here.
I was asked to login because session expired. I now also got a message saying, please login to activate your purchase!!?? It was a lifetime deal not a yearly deal.
Your system says there is an error when I click signin.
I know I have the correct login details but tried the lost password function anyway, because I am really tired...
FocuSee
Jun 23, 2025A: Dear Customer,
Thank you for reaching out and bringing these issues to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.
The problems you encountered were caused by a temporary server upgrade on our end, which affected login functionality and the contact form. We’re happy to confirm that the issues have now been fully resolved. You should be able...
Share FocuSee
Verified purchaser
Sent an email but referenced to here, not writing much more. Still not working.
Verified purchaser
I can't sign in either. I have just tried now. I do not think the issue has been resolved.
Q: Are you bringing back the LTD? It's June 2025.
Thank you.
FocuSee
Jun 20, 2025A: Dear Customer,
Thank you for reaching out, and please accept our sincere apologies for the delayed response.
Since FocuSee has been migrated to iMobie, you will need to contact their support team at cs@imobie.com for assistance with your Lifetime Deal (LTD) transfer.
For your reference, here is FocuSee’s pricing page:
https://focusee.imobie.com/pricing.htm
If you need any further...
Share FocuSee
Q: Login Issue. Can you please reach back?
I've reached out to you several times, starting last year to resolve my login issue. You first had an option to log in with Apple account which is what I chose. However, you changed it, and you're not very hands on in letting your subscriber know anything. I've sent countless emails and it seems support is non-existence. It's been 3 months now of trying to contact you. Can you please reach back and resolve this issue? It would be nice. Thanks.
FocuSee
Jun 20, 2025A: Hello thank you for your message, and please accept our apologies for the delayed response. Our standard response time is within 24 hours on workdays and 48 hours on weekends.
As FocuSee has been migrated to iMobie, could you please confirm whether you've already contacted their Support Team at cs@imobie.com regarding your inquiry?
We truly appreciate your patience and understanding. Please...
Share FocuSee