A: I apologize for the poor experience. Here is another support email address for you: darci.gemoo@gmail.com. You can feedback your problem here and he will handle it for you from 10:00 to 17:00 on workdays. We would greatly appreciate it if you could email us the detailed log files and project files to darci.gemoo@gmail.com. Accessing these original files will enable us to quickly identify and resolve the issue.