Q: How to migrate subscription to another device
Hey Team
I have mailed you on cs@gemoo.com to change the subscription or share the code to activate the subscription on another device as I have changed my laptop. Waiting for a reply
FocuSee
Jun 20, 2025A: Dear Customer, thank you for reaching out, and please accept my sincere apologies for the delayed response.
As FocuSee has now been migrated to iMobie, kindly contact their support team at cs@imobie.com for assistance with your code transfer.
We truly appreciate your patience and understanding. Please don’t hesitate to reach out if you have any further questions.
104464636362706626978I have been mailing daily but no reply!!
TyXanPLUS
Verified purchaser
It's still being worked on there was an update just recently.
I've had a reply and my account binding was reset so that I can refund my PC.
I went this route
https://my.imobie.com/support/create_ticket.php
Verified purchaser
Thank you for your message, and please accept our apologies for the delayed response. Our standard response time is within 24 hours on workdays and 48 hours on weekends.
As FocuSee has been migrated to iMobie, could you please confirm whether you've already contacted their Support Team at cs@imobie.com regarding your inquiry?
We truly appreciate your patience and understanding.
TyXanPLUSVerified purchaser
I'm in a similar boat, and just sent a support ticket due to a hardware component change im "beyond the activated devices"
will keep an update if i hear anything back from iMobie
It's been more than 4 days but no reply from the team on email, can't find any telegram group. Is the team still working on it? or money got wasted?
FlashFilmAcademyPLUSVerified purchaser
I’m in the same boat guys!