A: Dear Customer,

Thank you for reaching out and bringing these issues to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.

The problems you encountered were caused by a temporary server upgrade on our end, which affected login functionality and the contact form. We’re happy to confirm that the issues have now been fully resolved. You should be able to:

Log in successfully using your existing credentials.

Access your lifetime purchase without further interruptions.

Use the contact form as intended (all dropdown fields and submissions are now working).

If you’re still unable to log in, please try clearing your browser cache or using a private/incognito window. Should the issue persist, reply to this email or contact us through any of these channels for immediate assistance:

Support Email: cs@imobie.com

We deeply regret the time this has cost you and appreciate your patience. Your feedback helps us improve, and we’re reviewing our processes to prevent similar occurrences in the future.

If there’s anything else we can assist with, don’t hesitate to let us know.

Best regards
iMobie Team