I have to change my Device \u0026 cancel the previous Device.\u000aI am already purchased License 1 tier from Appsumo

I have to change my Device & cancel the previous Device. | FocuSee

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jewel4

Oct 10, 2025

Q: I have to change my Device & cancel the previous Device.

I have to change my Device & cancel the previous Device.
I am already purchased License 1 tier from Appsumo

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I purchased Focusee on Appsumo months ago, and now when I log in, it shows my account as free (not paid), so it won’t let me export anything unless I pay (again!!!). What is going on? Who can I contact?
Your contact form is dysfunctional so I have to contact you here. I was asked to login because session expired. I now also got a message saying, please login to activate your purchase!!?? It was a lifetime deal not a yearly deal. Your system says there is an error when I click signin. I know I have the correct login details but tried the lost password function anyway, because I am really tired now after having put in my details and your system do not even seem to recognize me as a paid customer with an account!? Another thing is that your contact form is impossible to use since it is dysfunctional! Required fields are not possible to fill in. I make my choice but it does not fill in the field! A really awful experience and wasting my time. Please select your product....no products to select in the dropdown!! I wanted to show image.
Thank you.
I've reached out to you several times, starting last year to resolve my login issue. You first had an option to log in with Apple account which is what I chose. However, you changed it, and you're not very hands on in letting your subscriber know anything. I've sent countless emails and it seems support is non-existence. It's been 3 months now of trying to contact you. Can you please reach back and resolve this issue? It would be nice. Thanks.

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