Q: Login Issue. Can you please reach back?
I've reached out to you several times, starting last year to resolve my login issue. You first had an option to log in with Apple account which is what I chose. However, you changed it, and you're not very hands on in letting your subscriber know anything. I've sent countless emails and it seems support is non-existence. It's been 3 months now of trying to contact you. Can you please reach back and resolve this issue? It would be nice. Thanks.
FocuSee
Jun 20, 2025A: Hello thank you for your message, and please accept our apologies for the delayed response. Our standard response time is within 24 hours on workdays and 48 hours on weekends.
As FocuSee has been migrated to iMobie, could you please confirm whether you've already contacted their Support Team at cs@imobie.com regarding your inquiry?
We truly appreciate your patience and understanding. Please don't hesitate to reach out if you need any further assistance.
Best regards,
FocuSee Team