A: Hi,
Thanks for your message. I understand your frustration, and I’m sorry for the experience you're having. Let me clarify what’s going on and help you get this resolved quickly.
First, regarding white-labeling: we’ve actually made significant progress here. We’ve added CNAME support and more customization options to move closer to a fully white-labeled experience. That said, I understand it may still not meet your expectations. I’d really appreciate if you can point me to the exact areas where you feel it’s falling short, so we can prioritize improvements accordingly.
Also, regarding Followr branding being visible: I’m not entirely sure where you’re currently seeing it. We’ve been actively removing it across the platform, including social media integrations, the Help Center (which is no longer mandatory) and more. That said, I’ll personally review this because the goal is clearly for it not to appear to your clients at all. I do understand your concern, and you’re right to call it out. We’ll keep pushing toward even deeper customization and full white-label control.
About messages and comments: these didn’t disappear randomly. What likely happened is that your account was switched into Studio mode, which changes how certain features are displayed and managed. In your case, you should be operating with a full account setup, not limited by Studio. We’re actually working on offering Studio access within full accounts, but right now there seems to be a mismatch affecting your experience.
Regarding subscriptions (API, Studio, avatars, etc.): we are in the middle of rolling out new products and capabilities, and I agree that there’s currently some misalignment in how access and subscriptions are handled. However, based on your AppSumo deal, you should not be losing core functionality or being forced into fragmented access like this.
Also, you’re absolutely right about clients being redirected to purchase credits or upgrades from Followr that goes against the purpose of a white-label solution, and we need to correct that in your setup.
Let’s handle this properly and fast.
Please email me directly at [email protected], and I’ll personally review your account, fix the configuration, and make sure you get what you’re supposed to have.
Again, apologies — we’re pushing a lot of new releases, and clearly some things didn’t behave as expected here. I’ll take care of it.