I’m unable to activate my AppSumo deal for this product. The activation process doesn’t work, and the in-app support chat (Intercom) doesn’t respond. I’ve also emailed the support team but haven’t received any reply.
Could someone please guide me on the process to resolve this?
A: Our team have already responded to your messages with redemption steps. If you are still having issues, please provide your account email address, redemption codes and screenshot/video highlighting the issue to support@getformly.com so our team can check.
Thanks, The reply came after I left comment here. You have great product but not so great CH team. If you need help, Let me know. I build Customer Happiness teams for SAAS products.
Q: I think these guys may have gone out of business
I've tried several browsers and alternate computers - none can get the site to load. Bummer if its out of business. I relied on this app for my client intake and forms. Anyone have any insight?
A: Apologies, we are currently experiencing intermittent security certificate issues and are actively working with the AWS infrastructure team to resolve them. The challenge lies in the inconsistency of the issue — the SSL certificate is being blocked in some cases while functioning normally in others. We appreciate your patience and understanding, and we’ll provide an update as soon as the root...
It would definitely be helpful if they would give us some real answers. I was told everything was fine on their end only to see I'm clearly not alone on this. I can't access anything, login, or so my previous foms at all.
Apologies, We are currently experiencing intermittent security certificate issues and are actively working with the AWS infrastructure team to resolve them. The challenge lies in the inconsistency of the issue — the SSL certificate is being blocked in some cases while functioning normally in others. we’ll provide an update as soon as the root cause is identified and a solution is implemented.
Q: Problems with your website and is it possible to embed videos into formly?
Hi, I wanted to know if it's possible to embed a video into a form and then ask questions about the video like a quiz? If it's not possible to embed videos using eye iframe, then is this something that has been considered on the roadmap? If not, can you please add it to the roadmap because it would be a very useful feature to have.
Secondly, your website is having some issues. Whenever you click...
A: Currently you can embed YouTube video in the question. https://help.getformly.com/en/articles/9495412-customize-your-form-to-match-your-brand#h_a3b87b1305
Regarding preview template, please provide screenshot/video highlighting the issue to support@getformly.com so our team can check.
The "Preview template" issue on the website is now fixed as far as I can see. I have built many websites and I know to test them properly. I am telling you there was an issue before. Anyway, it doesn't matter anymore since it's now fixed. Thank you and thanks for sharing that article.
A: We checked and site is working fine at our end. Please contact our team at support@getformly.com with additional details (account email address, screenshot etc) so we can look into this further.
A: You can embed form on your webpage using iFrame. https://help.getformly.com/en/articles/9236624-share-your-form#h_3bb6f452bb
At the moment, we don’t offer an API; however, we do provide webhook support if that suits your needs. https://help.getformly.com/en/articles/12010123-webhooks
Q: Unable to activate my AppSumo deal
I’m unable to activate my AppSumo deal for this product. The activation process doesn’t work, and the in-app support chat (Intercom) doesn’t respond. I’ve also emailed the support team but haven’t received any reply.
Could someone please guide me on the process to resolve this?
Verified purchaser
Urmi_Formly
Oct 10, 2025A: Our team have already responded to your messages with redemption steps. If you are still having issues, please provide your account email address, redemption codes and screenshot/video highlighting the issue to support@getformly.com so our team can check.
Share Formly - Forms, Surveys & Quizzes
Verified purchaser
Thanks, The reply came after I left comment here. You have great product but not so great CH team. If you need help, Let me know. I build Customer Happiness teams for SAAS products.
Q: I think these guys may have gone out of business
I've tried several browsers and alternate computers - none can get the site to load. Bummer if its out of business. I relied on this app for my client intake and forms. Anyone have any insight?
Verified purchaser
Urmi_Formly
Oct 9, 2025A: Apologies, we are currently experiencing intermittent security certificate issues and are actively working with the AWS infrastructure team to resolve them. The challenge lies in the inconsistency of the issue — the SSL certificate is being blocked in some cases while functioning normally in others.
We appreciate your patience and understanding, and we’ll provide an update as soon as the root...
Share Formly - Forms, Surveys & Quizzes
Verified purchaser
It would definitely be helpful if they would give us some real answers. I was told everything was fine on their end only to see I'm clearly not alone on this. I can't access anything, login, or so my previous foms at all.
Apologies, We are currently experiencing intermittent security certificate issues and are actively working with the AWS infrastructure team to resolve them. The challenge lies in the inconsistency of the issue — the SSL certificate is being blocked in some cases while functioning normally in others. we’ll provide an update as soon as the root cause is identified and a solution is implemented.
Q: Problems with your website and is it possible to embed videos into formly?
Hi, I wanted to know if it's possible to embed a video into a form and then ask questions about the video like a quiz? If it's not possible to embed videos using eye iframe, then is this something that has been considered on the roadmap? If not, can you please add it to the roadmap because it would be a very useful feature to have.
Secondly, your website is having some issues. Whenever you click...
Verified purchaser
Urmi_Formly
Oct 10, 2025A: Currently you can embed YouTube video in the question.
https://help.getformly.com/en/articles/9495412-customize-your-form-to-match-your-brand#h_a3b87b1305
Regarding preview template, please provide screenshot/video highlighting the issue to support@getformly.com so our team can check.
Share Formly - Forms, Surveys & Quizzes
Verified purchaser
The "Preview template" issue on the website is now fixed as far as I can see. I have built many websites and I know to test them properly. I am telling you there was an issue before. Anyway, it doesn't matter anymore since it's now fixed. Thank you and thanks for sharing that article.
Q: Is your site down?
For some reason I am unable to access my account and receiving a "try again later error" please advise.
Verified purchaser
Urmi_Formly
Oct 7, 2025A: We checked and site is working fine at our end. Please contact our team at support@getformly.com with additional details (account email address, screenshot etc) so we can look into this further.
Share Formly - Forms, Surveys & Quizzes
Same here.
Verified purchaser
Same here. Your team is not replying on email... I'm losing customers and I've had to cancel an event- This is not good enough!
Apologies Rob for the delay, our team has just replied to your email. Thanks
Q: full api? embeeding via iframe?
Verified purchaser
Urmi_Formly
Oct 7, 2025A: You can embed form on your webpage using iFrame.
https://help.getformly.com/en/articles/9236624-share-your-form#h_3bb6f452bb
At the moment, we don’t offer an API; however, we do provide webhook support if that suits your needs.
https://help.getformly.com/en/articles/12010123-webhooks
Share Formly - Forms, Surveys & Quizzes