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Member since: Nov 2021Deals bought: 178
1 stars
1 stars
Posted: Aug 30, 2024

Promising, but the recent negative reviews are right...

I really wanted to use this product. The dev put in some thought into the UI/UX and features (custom keyboard, iOS widget, etc).

In the comments here on AppSumo, you can see certain promises were made (ie new models releasing by certain dates). Well, the platform has not changed at all since I started using it a month ago. Even simple things easily solvable via CSS tweaks such as the width of responses have not been touched despite multiple users asking for them here in the comments.

I've come across a number of bugs with the keyboard and mobile app too.

There's absolutely no info about the team on their website, no live chat, no email, not even a contact form. I managed to find an email based on their privacy policy, and when I reached out, I never heard back. Followed up too.

The actual performance of the model isn't very impressive. It's worse than other GPT-4 tools, even 4o mini outperforms Frank significantly. Free chatGPT performs about the same and is much faster.

I'll update my review if this changes dramatically, but otherwise, I plan on refunding within a week or two.

TL;DR this tool is quickly becoming outdated and doesn't perform as well as free alternatives.

Founder Team
John_FrankAI

John_FrankAI

Sep 13, 2024

Hi Nickurban,

Thanks for the feedback - Frank uses all the models you mentioned and you can easily pick them from the model picker, the output is not different from anything you would get using the "original model". The main perk of Frank is the GPT keyboard so you can use him across all your apps. As for model performance, we have no control over the underlying foundation models, as you might understand.

We're trying to reply to all customer inquiries as fast we can but we are very small team that are also trying to ship product - sorry about that. We'll get to your ticket asap

Regarding updates we are implementing the new o1 model shortly.

Thanks
Team Frank

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