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Member since: Feb 2024Deals bought: 15
1 stars
1 stars
Posted: Sep 1, 2024

So far not up to what was promised.

I love the idea and the initial impression is really good, unfortunately it's all about what is not seen on the nice advert banners and there is just too much for me.

Couple of points:

1. First of all and I mean this is critical - there is no way to contact anyone, provide feedback and nobody seems to be interested in getting it. For me one of the key reasons to support those smaller products that appear on AppSumo is that we have often direct communication with the team creating product, can provide feedback and help to make it better. Here, we don't know who is behind "Frank AI" and creators have actively expressed they will not be transparent about it as well as there will be no platform to communicate (option to send an email is a joke). I respect that approach and that decision and strongly disagree.

2. It makes things up, even when asked about something it simply doesn't know because of 3 (below) it makes up the response and provides false data.

3. Frank's data is going back to Oct 2023 and no further, it also won't be able to fetch any real time data as it seems it has no access to the web. This is huge disadvantage.

4. Compared to free perplexity account it provides answers of less accuracy and usability (in my use case of course, but what else could I score?).

5. Android app sometimes work well, sometimes it has basic glitches that require restart. Not something I would expect from an app that has been around for over two years (and that is what creator has claimed in Q&A section on AppSumo).

All in all... I can't really justify paying for Frank AI even as LTD, it's better to simply use other free AI chats with better results. I will stick for a little longer before I will request refund but if nothing changes soon, there is no point sticking around.

Founder Team
John_FrankAI

John_FrankAI

Sep 13, 2024

Hi Ch3rub,

Thanks for the feedback - sorry if the product offering was communicated in an unclear manner - to clarify, Frank is a model aggregator for AI models with a GPT keyboard that works across all your apps. We are not a foundation model company and thus have no control over the underlying models that power Frank.

To process a refund, that is done through App Sumo.

Thanks
Team Frank

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