Prior to discovering the Appsumo LTD options, I trial-ed Frictionless. I sent a support request a few days ago from the portal, asking for clarification between the differenr plans and the Appsumo LTD tier limitations. I wanted to purchase an LTD to at least fully try the features (it has been in my cart), but first needed to make sure I understood your different plans, and was choosing one that would ultimately be useful for me down the line.
I didn't receive a response, and in the mean time - it seems the Appsumo Deal sold out a day later.
Are you able to honor the LTD pricing given the situation? I still look forward to a response regarding my questions and the specific limitations of each plan... Please advise how to proceed.
Yes, looking in support I see your request. It was a little on the longer side and included a lot of platform suggestions -- I think our support person likely wanted to look into some of the points before responding. We can contact you directly or feel free to reach out via email support@frictionlesshq.com which we can then dialog easier.
Hi Andy, In regards to the support ticket, I included some suggestions if you were open to amending current workspace & usage limitations in the future. More importantly - my main questions were regarding the differences in plans/tiers, that I couldn't decipher from the trial. My support ticket has now disappeared, so I can't reference them exactly from memory. Will send an email now.
Q: Questions before purchasing.
Hello, what is the price for an additional client after the offer ends?
I understand that clients cannot be changed as it would affect the financial sustainability of the platform. But would it be possible to do so by making a payment as a "penalty"? I am from Latin America and your product seems very interesting and full of potential to me, but at the same time, it will be a bit difficult to position it easily in Latin America, so I will need to do demonstrations and that might cause loss of client slots.
Can by upgrading to other plans shown on your website. Is there any special or specific discount for AppSumo buyers?
This deal plan is Grow, so according to what you mention on your website, does it include the Whitelabel?
Start with Whitelabel. Yes, it is available for the Grow / Appsumo plan. Right now, we have a whitelabel domain but may add full custom domains.
I need to check with AppSumo terms, but if Appsumo customers reach out to support after the deal related to upgrading, adding workspaces, or client swap cost, we can try to figure something fair out.
I find the platform very interesting and full of potential. I currently have a competitor monitoring tool that I also bought here on AppSumo and with which I also have the Whitelabel option, and I consider your tool the perfect complement.
Thank you for your response. As I mentioned, I have tools acquired here and elsewhere with which I work under white label (reseller). After the sales campaign ended, we were offered the option to continue purchasing or acquiring more features at a price that benefits both parties.
I am interested in white labeling and selling the products under my own brand. I will purchase codes. Tks
Q: White label agency?
I can see your website has enterprise and white label options, are these on Tier 10?
This looks powerful as an add for my start up agency, if I'm using it with success after the first 20 clients, I'd just add these costs into new onboarding quote. Have to agree with you on your comments re the delete and start again, you'd never make any money.
A: All Appsumo purchases have the whitelabel option. Its still a bit in it's infancy and not something we had the first time around on AppSumo, but added after and included the AppSumo accounts to have access to.
Appreciate your understanding! Feels good to know its reasonable thinking. :)
I noticed on your website that you've started offering whitelabel for Growth plans and above. Looking at the resources, it seems like your AppSumo deal is pretty similar to your Growth plan. So I'm wondering - does this AppSumo deal include the whitelabel feature? Also, are those web/SEO audit tools included in the deal? And will we be able to add more resources/clients if we need to down the road?
A: Yes. All Appsumo purchases have the whitelabel option. Its still a bit in it's infancy and not something we had the first time around on AppSumo, but added after and included the AppSumo accounts to have access to.
Yes, in the first AppSumo deal we did not have a lot of the features we have now, but they are included!!
Not sure I understand your last questions: "And will we be able to add more resources/clients if we need to down the road?"
Thanks for taking the time to respond. Unfortunately, it looks like I missed the window.
Q: Queries
Hello,
1. My startup has few lines of business, so can I create business strategy for complete company?
2. Can I imagine that with this tool I am getting brains from McKinsey, BCG, Bain? Are you using some of their concepts since those people are out of reach for a startup like mine but was wondering can this give me some wisdom from that level?
3. What us ICP? You have put limits which is good for your business to survive and grow but within these limits will you give all features to a buyer of one code? Also what is five articles since I already have AI tools. Also is it like you used chat GPT and build a user interface on top if it and connected to using API (I assume chatgpt wrapper is the word) or there is something more which I can directly query from chatgpt, or Gemini on my Samsung phone.
A: 1. My startup has few lines of business, so can I create business strategy for complete company? --> The tool has evolved a bit more into a market evaluation platform and a little less strategy. We do have SWOT and some positioning creation tools, but we have added a lot more functionality for competitor audits, AI brand audits, and more.
2. Can I imagine that with this tool I am getting brains from McKinsey, BCG, Bain? Are you using some of their concepts since those people are out of reach for a startup like mine but was wondering can this give me some wisdom from that level? --> So, my background as the founder is consulting, so the platform very much takes a lot of this into consideration. I would say it is built from the mindset of a consultant and not that of a technical team.
3. --> few questions here. We have Segments and Personas now rather than ICP. Documents are writing articles, but we do have a process that produces really nice content.
Q: Previous Support Request and Pricing Tiers
Hello,
Prior to discovering the Appsumo LTD options, I trial-ed Frictionless. I sent a support request a few days ago from the portal, asking for clarification between the differenr plans and the Appsumo LTD tier limitations. I wanted to purchase an LTD to at least fully try the features (it has been in my cart), but first needed to make sure I understood your different plans, and was choosing one that would ultimately be useful for me down the line.
I didn't receive a response, and in the mean time - it seems the Appsumo Deal sold out a day later.
Are you able to honor the LTD pricing given the situation? I still look forward to a response regarding my questions and the specific limitations of each plan... Please advise how to proceed.
Thank you,
Elina
Andy_Frictionless
Apr 21, 2025A: Hi Elina,
Yes, looking in support I see your request. It was a little on the longer side and included a lot of platform suggestions -- I think our support person likely wanted to look into some of the points before responding. We can contact you directly or feel free to reach out via email support@frictionlesshq.com which we can then dialog easier.
Share Frictionless - Plus Exclusive
Hi Andy,
In regards to the support ticket, I included some suggestions if you were open to amending current workspace & usage limitations in the future. More importantly - my main questions were regarding the differences in plans/tiers, that I couldn't decipher from the trial. My support ticket has now disappeared, so I can't reference them exactly from memory. Will send an email now.
Q: Questions before purchasing.
Hello, what is the price for an additional client after the offer ends?
I understand that clients cannot be changed as it would affect the financial sustainability of the platform. But would it be possible to do so by making a payment as a "penalty"? I am from Latin America and your product seems very interesting and full of potential to me, but at the same time, it will be a bit difficult to position it easily in Latin America, so I will need to do demonstrations and that might cause loss of client slots.
Can by upgrading to other plans shown on your website. Is there any special or specific discount for AppSumo buyers?
This deal plan is Grow, so according to what you mention on your website, does it include the Whitelabel?
Regards
Andy_Frictionless
Apr 21, 2025A: Thanks for the questions~
Start with Whitelabel. Yes, it is available for the Grow / Appsumo plan. Right now, we have a whitelabel domain but may add full custom domains.
I need to check with AppSumo terms, but if Appsumo customers reach out to support after the deal related to upgrading, adding workspaces, or client swap cost, we can try to figure something fair out.
Share Frictionless - Plus Exclusive
Verified purchaser
I find the platform very interesting and full of potential. I currently have a competitor monitoring tool that I also bought here on AppSumo and with which I also have the Whitelabel option, and I consider your tool the perfect complement.
Thank you!
Verified purchaser
Thank you for your response. As I mentioned, I have tools acquired here and elsewhere with which I work under white label (reseller). After the sales campaign ended, we were offered the option to continue purchasing or acquiring more features at a price that benefits both parties.
I am interested in white labeling and selling the products under my own brand. I will purchase codes. Tks
Q: White label agency?
I can see your website has enterprise and white label options, are these on Tier 10?
This looks powerful as an add for my start up agency, if I'm using it with success after the first 20 clients, I'd just add these costs into new onboarding quote. Have to agree with you on your comments re the delete and start again, you'd never make any money.
Andy_Frictionless
Apr 21, 2025A: All Appsumo purchases have the whitelabel option. Its still a bit in it's infancy and not something we had the first time around on AppSumo, but added after and included the AppSumo accounts to have access to.
Appreciate your understanding! Feels good to know its reasonable thinking. :)
Share Frictionless - Plus Exclusive
Q: Does this map 1:1 to your Growth Plan?
I noticed on your website that you've started offering whitelabel for Growth plans and above. Looking at the resources, it seems like your AppSumo deal is pretty similar to your Growth plan. So I'm wondering - does this AppSumo deal include the whitelabel feature? Also, are those web/SEO audit tools included in the deal? And will we be able to add more resources/clients if we need to down the road?
Andy_Frictionless
Apr 21, 2025A: Yes. All Appsumo purchases have the whitelabel option. Its still a bit in it's infancy and not something we had the first time around on AppSumo, but added after and included the AppSumo accounts to have access to.
Yes, in the first AppSumo deal we did not have a lot of the features we have now, but they are included!!
Not sure I understand your last questions: "And will we be able to add more resources/clients if we need to down the road?"
Share Frictionless - Plus Exclusive
Thanks for taking the time to respond. Unfortunately, it looks like I missed the window.
Q: Queries
Hello,
1. My startup has few lines of business, so can I create business strategy for complete company?
2. Can I imagine that with this tool I am getting brains from McKinsey, BCG, Bain? Are you using some of their concepts since those people are out of reach for a startup like mine but was wondering can this give me some wisdom from that level?
3. What us ICP? You have put limits which is good for your business to survive and grow but within these limits will you give all features to a buyer of one code? Also what is five articles since I already have AI tools. Also is it like you used chat GPT and build a user interface on top if it and connected to using API (I assume chatgpt wrapper is the word) or there is something more which I can directly query from chatgpt, or Gemini on my Samsung phone.
Thanks
Andy_Frictionless
Apr 21, 2025A: 1. My startup has few lines of business, so can I create business strategy for complete company?
--> The tool has evolved a bit more into a market evaluation platform and a little less strategy. We do have SWOT and some positioning creation tools, but we have added a lot more functionality for competitor audits, AI brand audits, and more.
2. Can I imagine that with this tool I am getting brains from McKinsey, BCG, Bain? Are you using some of their concepts since those people are out of reach for a startup like mine but was wondering can this give me some wisdom from that level?
--> So, my background as the founder is consulting, so the platform very much takes a lot of this into consideration. I would say it is built from the mindset of a consultant and not that of a technical team.
3. --> few questions here. We have Segments and Personas now rather than ICP. Documents are writing articles, but we do have a process that produces really nice content.
Share Frictionless - Plus Exclusive