Group

Software

Customer experience

Sub category

Customer support

Product tag

Customer communication platform

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Ecommerce

SaaS

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<p></p><h4><b>Froged is a customer success and support&nbsp;</b><b>platform that allows you to engage meaningfully with customers based on their specific actions</b>.</h4>

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<p>No two customers are alike. With Froged, you can engage with customers through their unique differences.</p>

<p>Froged lets you <b>create dynamic segmented lists based on specific actions</b> that leads and customers take on your platform or website.</p>

<p>Once you’ve identified key behaviors — such as filling out a form or starting a trial for your product  — you can then <b>group users into dynamic segments by using tags</b>.</p>

<p>Then, use the segments you’ve created to <b>deliver strategic content to targeted audiences</b> and improve customer interactivity.</p>

<p>
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<h5 style="text-align: center; "><i>Strategically segment your audience based on specific online behaviors.</i></h5>

<p>There’s nothing worse than going to a website to buy something and not being able to find answers to your questions.</p>

<p>With Froged, you can provide support to your leads and customers right where they are, when they need it most.</p>

<p>The <b>support widget</b> makes it easy for customer service reps to see who the customer is and what actions they’ve taken.</p> 

<p>That way, they can provide better service based on each user’s unique journey (<i>namaste</i>).</p>

<p>Support agents can <b>chat with customers live</b>, <b>give timeline updates</b>, and <b>attach articles from the company’s knowledge base</b> to provide a better user experience.</p>

<p>When support agents aren’t available, Froged makes it easy for you to <b>collect a user’s email address to follow up</b> later.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="froged-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/froged-2.png?optimizer=gif"
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                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
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              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
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                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
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<h5 style="text-align: center; "><i>Chat with visitors live and provide individualized support based on unique customer actions.</i></h5>

<p>Plus, thanks to <b>auto messages</b>, you can send tailored communications to leads and customers.</p> 

<p>Auto messages let you <b>deliver customized in-app or website notifications to your segmented audiences</b>.</p>

<p>Choose the notification format that most appeals to your segmented audience, and send a message that will encourage users to engage or convert.</p>

<p>You can <b>send messages tailored to different landing pages</b> or <b>trigger unique messages based on actions</b> that the user takes.</p>

<p>The best part is that customers and leads can <b>interact with the notifications</b> simply by starting a chat conversation or queuing up an email.</p>

<p>
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          class="story-img-container open-carousel-modal-on-click"
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              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
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<h5 style="text-align: center; "><i>Create automated in-app notifications to maintain customer interest and interactivity.</i></h5>

<p>Email is a great way to communicate with your leads, but today’s consumers crave <b>personalized email content</b>.</p>

<p>Froged livens up stale email campaigns through <b>quick and easy email designs and personalizations</b> – like adding your recipient’s first name. (No more “Hello Sir or Madam...”)</p>

<p>Use the segments you’ve created in Froged to make sure each contact receives the best email content for them, thus maximizing click-through rates.</p>

<p>You’ll be able to improve email campaign performance while <b>tracking opens, clicks, and unsubscribes</b>.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="froged-4"
        >
            <img
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                alt=""
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                sizes="(min-width: 950px) 1045px, 100vw"
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              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
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<h5 style="text-align: center; "><i>Develop personalized email campaigns to send the best content to each customer segment.</i></h5>

<p>Froged joins buyers on every step of their journey by sending <b>automatic messages based on consumer behavior</b>.</p>

<p>Specific customer actions, such as completing a trial or visiting the pricing page, will trigger targeted email messages instantly.</p>

<p>You’ll receive insights on the success of these event-based email campaigns and get the scoop on data like open, clickthrough, and unsubscribe rates.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="froged-5"
        >
            <img
                class="story-inline-image z-depth-2"
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                alt=""
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/behavioural_emails.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/behavioural_emails.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/behavioural_emails.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
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            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
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        </div>
    </p>

<h5 style="text-align: center; "><i>Send event-based emails triggered by specific customer actions.</i></h5>

<p>Sending generic communications to your customers is like giving an Amazon gift card as a present — it does the job, but barely.</p> 

<p>With Froged, you’ll be able to serve the unique needs of your customers with customized email campaigns, a beautiful integrated knowledge base, live chats, and notification messages.</p> 

<p>So what are you waiting for? Hop to it!</p>

<p><b>Get access to Froged today!</b></p>

<b>P.S.</b> Learn how to use Froged like a pro by catching our training webinar replay here: <b><a href="https://youtu.be/c7qgGcw7B5A" target="_blank">Webinar Replay</a></b>!<p></p>

<p><b><i>Related Blog Posts:</i></b></p>

<ul><li><a href="https://blog.appsumo.com/intercom-alternatives/" target="_blank"><b>Intercom Alternatives</b></a></li></ul>

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