FuseBase Reviews

This isn’t about a junior staff member or a missed calendar invite. This is about the founder.

Parvel personally failed to attend two scheduled demos. One in October. One after I purchased the highest AppSumo tier and explicitly warned this had already happened.

No proactive communication. No accountability. Just silence.

A product might look good on paper, but leadership behaviour like this is a serious red flag.

This is the worst demo experience I’ve had with any software company.

October: demo booked with the CEO. Time changed last minute. Then he simply didn’t show up. Weak excuses afterward.

Recently: I purchased 10 AppSumo codes and booked another demo because it’s heavily encouraged. Their automation emails are already broken and confusing, but I replied anyway and explicitly said I’d been stood up before.

Same result. No show. Again.

If leadership can’t even attend their own demos, don’t expect reliability anywhere else.

I booked a demo with Pavel, the founder and CEO, back in October. He last-minute changed the time and then didn’t show up. No proper apology, no ownership, just excuses. It wrecked my schedule, so I walked away.

Months later, I gave FuseBase another chance. I bought the highest AppSumo tier (10 codes) and booked another demo because the site strongly pushes you to do so. I even replied to the automated emails warning them this had already happened once.

Here we are again. Fifteen minutes into the call. No Pavel. No message. Nothing.

Twice is not a mistake. It’s a pattern. If this is how the founder treats paying customers’ time, that says everything.

I don’t usually leave negative reviews, but this needs to be said.

Back in October I booked a demo directly with Parvel, the founder and CEO. He last-minute changed the time, then didn’t show up at all. No accountability. Weak excuses. It completely blew up my schedule. I wrote it off and moved on, assuming that level of disorganisation reflected deeper issues.

Fast forward a few months. I reconsidered FuseBase, decided maybe the product was still the right fit, and gave them another shot. I purchased the highest AppSumo tier (10 codes), and again booked a demo. The website strongly encourages demos to ensure correct setup, so I followed the process.

The automated emails were already sloppy and confusing, repeatedly telling me to “book a demo” even after it was booked. I even replied directly, clearly stating that I had been stood up previously and that this could not happen again.

And yet, here I am again. Fifteen minutes into the scheduled call. No show. No message. No explanation.

This is not a junior support rep. This is the founder and CEO, twice. That’s not a mistake. That’s a pattern.

I don’t care how good the product might be. If leadership treats prospective and paying customers’ time with this level of disregard, that’s a massive red flag. Time is the one thing you don’t get back, and this company has wasted mine repeatedly.

At this point I expect compensation for the time lost, and more importantly, I strongly caution anyone considering FuseBase: if you value professionalism, reliability, and basic respect, think very carefully before committing.

Disgraceful experience.

I’ve been following recent product updates and can see the steady progress you’ve made on client-facing portal capabilities. Those improvements are clearly meaningful for external collaboration and the overall customer experience.

In parallel, I’d like to encourage the team to maintain (and ideally increase) investment in FuseBase’s core knowledge management and automation features. For many teams—including long-term, high-usage customers—FuseBase isn’t only a portal layer; it’s the central knowledge system and the operational foundation that supports day-to-day execution.

Strengthening areas like structured knowledge architecture, workflow automation, and deeper system integrations would materially raise FuseBase’s value for advanced users and teams building scalable, repeatable processes.

One additional point I hope you’ll consider: product direction shouldn’t prioritize only one segment’s needs at the expense of another. If development momentum focuses primarily on portal features, it risks overlooking loyal customers who depend on strong knowledge management and automation to run their operations effectively. A more balanced roadmap that serves both external collaboration and internal operational use cases would better reflect the breadth of FuseBase’s user base.

I also need to be direct about a serious communication problem: emails I sent to two different FuseBase email addresses both bounced back. That raises a straightforward question—do you actually want to receive and handle user issues at all? If your published support channels aren’t reachable, it’s impossible for customers to report problems or provide feedback in a productive way. Please clarify the correct, working contact method and ensure it is monitored.

I’m looking forward to seeing how FuseBase evolves in the coming releases.